I called GE Customer Relations (1-800-386-1215). They told me that my unit (Model GBS22KBSAWW Ser ZHO49968) was covered under the Board Replacement Policy (and for free). They said that the technician would be out tommorow between 8-5 (sure wish I could do that with my clients) and that if the board was not the problem all I would have to pay for was the parts. I asked if they could come out today as the temp here is in the high 90's. No can do, but she gave me the telephone number (1-888-456-7445) for GE Insurance so I can make a claim for any food that is spoiled.

I also told them that the people in Scheduling and Service should have the ability to see if a particular model/serial is under the Replacement Policy.