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Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem...it just quit.
A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a "key pad assembly". I'm not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.
$316 is way more than I can afford...can anyone help?
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Originally Posted by: dontno2much  Suddenly, I am not getting any buttons to respond on my Whirlpool Duet (model GHW9100LW2) control panel. This is not an intermittent problem...it just quit.
A repairman made a service call, was here for 10 minutes, and wants to charge $316 for a "key pad assembly". I'm not sure I trust the diagnosis, because he never removed the faceplate. He only checked to make sure the plug to the wall was working.
$316 is way more than I can afford...can anyone help? Did he say control panel or user interface control ? I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel). Or the door switch circuits and wires to the central control board ? As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection. My best guess at this point is, you have a loose harness or a inoperative user interface control. Part number: AP3129636
You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit.
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Originally Posted by: Joe / APP Team Did he say control panel or user interface control ? I presume he did not bother to check the user interface harness between the central control board(main board) and the user interface board(inside the control panel). Or the door switch circuits and wires to the central control board ? As you can see by my questions, there are several elaborate components involved in just starting this machine, let a lone when it is cycling through a selection. My best guess at this point is, you have a loose harness or a inoperative user interface control. Part number: AP3129636
You may want to have him return and run the circuits and tests per the technical data sheet in the top of the unit. He actually called it a "key pad assembly". We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
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Regarding post on 07/27/2010
Joe,
He actually called it a "key pad assembly".
We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
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Originally Posted by: dontno2much Regarding post on 07/27/2010
Joe,
He actually called it a "key pad assembly".
We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting?
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Originally Posted by: dontno2much He actually called it a "key pad assembly". We would like to try to fix it ourselves since we have lost all confidence in the repair man. Where should we start troubleshooting? I can understand your reluctance to call him back. The part that I attached to my reply is the part to start with(User Interface),if you need a part at all. As I mentioned , you may have a loose connection at the central control board from the user interface. Check or try that first. I have attached a web sight that will give you access to the service manual (service pointers) and wiring and technical information(tech sheets wiring diagrams). this could be handy while working on the unit. http://servicematters.com/docs/doc_main.htm
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Does the display show anything, should display washer run time when you hit the power, then start button.
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have you resolved this? I'm having the same issue. I've had the ccu test and that semms to be ok
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I'm having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely "F somthing". Now there's no code the only light on is "control lock"
Help please
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Originally Posted by: Ramirez I'm having the same problem. Washer does not do anything. My wife said that it happened when she started washing towels and the only thing that happened - washer got filled with water, after that nothing happened. There was an error code, but she dose not remember it completely "F somthing". Now there's no code the only light on is "control lock"
Help please Ramirez, Did you attempt to unlock the control ? Locking controls
The Control Lock prevents unintended use of the washer. You
can also use the control lock feature to prevent unintended cycle
or option changes during a cycle. When CONTROL LOCKED is
lit, all buttons are disabled except for PAUSE/CANCEL and
START. You can lock the controls while the washer is operating.
To lock the controls
Select and hold END OF CYCLE SIGNAL for 3 seconds.
The CONTROL LOCKED status light glows.
To unlock the controls
Select and hold END OF CYCLE SIGNAL for 3 seconds until the
CONTROL LOCKED status light turns off.
If you program the control, into the diagnostic, cycle test mode, the first thing to appear will be your diagnostic codes, write them down, so we have an idea of possible problems.
The control must be in the OFF state before pressing the touch-pad sequence to start the test.
Starting the test mode
Close the door. Press the Control On button. Select the DRAIN/SPIN cycle.
Select NO SPIN by pressing the SPIN SELECT button, as needed. Push Prewash Option button four (4) times within five (5) seconds. C:00 will show in the display.
NOTE: If Model does not have PREWASH Mode as an option, press RINSE/HOLD.
If the Starting procedure fails, push PAUSE/CANCEL button. Then repeat the starting sequence.
Test Program Control during Execution
To advance to the next step of the test procedure, push Prewash Option button two (2) times.
If you cannot program the test mode, you'll need to consider a new User Interface, or a problem in one of the button mechanisms.
[AP3129636]
Thanks,
:) :) :)
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