This information came from a trusted appliance repair guy whom I've used for years who knows GE appliances. The damper door was broken at the pivot point, causing cold air to envelope my veggies in the veggie drawer. It is a common problem with these Arctica Profile side by sides. In what way are you qualified to comment?

It cost me $275.00 to learn this one. In the back and the top of the refigerator side is a fan assembly with a damper door that controls the flow of cold air around the box side. These Jack Welsh refrigerators are notorious for the damper door failure where there's a constant flow of cold air into the box. Box temperature remains around 30-34 and your vegetables freeze. It isn't the thermostat or the defrost feature at all. It's that fan/damper door assembly - which is $250.00! Labor was cheap. It's the GE part that's expensive. GE will not license the aftermarket to make these parts. It aggressively goes after companies that try. So, when you buy a GE appliance, you're stuck with GE parts only.

Bottom line with GE is - it ain't what it used to be. Jack Welsh's desire to make stock holders happy left consumers holding the bag. I hate the man for what he did to GE customers. GE appliances are junk - not the high quality pieces they used to be. Although Consumer Reports rates the Arctica Profile high, ours has cost us a fortune in repairs time and time again since we bought it in 2002. Problem areas? Ice maker, box temperature, water in the door (quit working). Ice maker gives us chipped ice instead of cubed ice. It quits working. Then, it's working. It's the second ice maker for us. I will never buy a GE appliance again.