Brand: Whirlpool Model Number:LSB6000PQ1 Main Symptom: Fails to drain What happens & when: Any time draining is needed nothing happens.
Error Code (if any):
Parts or tests already tried: New motor, new timer
Photos / video link:
Initially stopped out of the blue mid rinse cycle abt 2/3 empty of water, clothes still wet, and w/ burning smell. Always ran perfectly before that. Never a problem. Replaced motor, then timer. No more burning smell. Fills and agitates fine now. When draining is called for nothing happens. No sound of the motor running or trying to run the water pump, no sound of draining water, no drop in water level. During motor replacement the pump looked fine. Looks brand new. No evidence of leaking at all, no water on the floor under. Eventually attempts to start the spin cycle with the tub still full of water. Retried several times, always the same. I was carefull to engage the pump onto the motor during that reassembly so doubt a problem there. I inspected the coupling on the pump, it was fine. Maybe plugged pump inlet in the outer tub??? There was a lot of soap scum buildup in the outer tub which I attempted to clean. Some doubtless fell down into the bottom and might be clogging the inlet I suppose, but totally? Other common causes? Motor capacitor?
While it is possible the capacitor could be a cause of failure, here is a test that can be done to see what might be happening. With the power cord unplugged, the capacitor accessed and discharged, test the capacitor for capacitance or -)l- while a wire is removed. It should measure between 189-227 uF. If it is outside of this range, it has failed. If it is within this range, the wire can be plugged back in. The lid switch can be bypassed with a jumper wire for testing purposes. When the washer gets to the drain cycle, test from the blue wire on the timer to the frame or the white wire on the lid switch connector for Volts AC. There should be 120 Volts AC here. There should also be 120 Volts AC at the red wire of the timer. Are the voltages present at the timer? If they are, test at the motor from the red wire to the gray wire, and from the blue wire to the gray wire. Let me know what readings you find and we can go from there.
Thanks for the note. The problem turned out to be a COVID mask wrapped in the pump. It must have gotten sucked in during that initial failed pumpout cycle that stopped the machine. After I took the pump out I found that I
could turn it one way by hand even with the mask wrapped in it (corresponding to the agitation cycles, which were working) but not the other (pumpout cycles, not working). Makes sense. Also explains that initial burning smell. Stalled motor. New pump fixed everything. All works fine now. Very bizzare for the mask to have gotten down between the basket and tub somehow in the first place. We do run the machine at max capacity most of the time, so that probably helped to make it possible.