Water in the door is frozen, and temp. goes from 32 to 41 in food area set at 37

Refrigerator & Freezer Repair
1

Hello, and help.

I am making ice, but no water is dispensed from the door. Disconnected water line at bottom of frig, and pressed for water. Nothing came out, so the water is freezing inside the frig., and not in the door (I think).

Also, no matter what I set the temperature to, it always changes. The freezer will go to 1 or -3 when set at zero, and the food compartment when set to 37 will go down as far as 32 and up to 41 degrees.

Where is the “water tank” in the frig. that I can try to thaw, and someone said the part needed was a damper?

Can you help?

Thanks for anything

Crybaby

2

The water tank (#810 on the #6 break down diagram) is located on the bottom in the fresh food compartment.

Most likely the problem with your fridge caused by the faulty main control board (#801 on the #4 break down diagram).

Here are the break down diagrams for the GE refrigerator Model PSI23SGMBFBS

Gene.

3

Gene,
Once again thanks.

I found the water tank and unfroze the water so I am good. I called GE, and also got a diagnosis of a faulty control board, but a repairman came to the house, and said that it was a “damper” that was broken. This damper was to allow cold air to move from one area of the refrigerator to another by opening and closing a door. He said he has replaced this many times before.

Here is another question, and if it is against forum policy, please void it as I do not wish to offend.

I went to the diagrams of my model, found the parts I may need, and then priced them on the web. The service man is charging 4 times what the cost of the part is on appliancerepair.com Now, I am not complaining as he has skills that I do not have, and I have no objection to paying for knowledge and service, but is this a “normal” practice of billing?

I figured double the price for the part, and once more for the service, so and $80 part should cost me a $240 repair. I live in Florida, and is there a “standard” for billing, or is it whatever the market will bear?

Thanks

Crybaby

4

That much of a markup is excessive. If you paid the bill I would call them back and ask for money back. Standard markup for semi-high priced parts is double the wholesale price. Also, the price you found IS a retail price already, so his charge is way over the industry standard, if one exists.
I mark up 4x wholesale on cheap parts as I want to get some decent price for my efforts.
When I sell like a fuse, or a $3 part, I will charge $10 or more, otherwise it is hardly worth my time to pull out of stock, allow for shipping and sell. On expensive parts, like an $80 part, I might just charge $110 if it is part of a service call.
As a rule, for me as a small business owner, when someone wants an expensive, special part, I give them a web site to order it, I just don’t want to get stuck with the part if they never show up.
I pride myself on full disclosure, so I show the client the shipping bill and tell him what I earned on the part.