Brand:whirlpool
**Model Number:**wtw5057lw0 Main Symptom: will not start a cycle and complete a cycle What happens & when:
Washer locks, then unlocks after maybe 10 seconds, pump kicks on, and then the " done light comes on. Run the diag; each thing operates individually.
Error Code (if any): no error codes
Parts or tests already tried: No parts have been changed at this time. Each process under troubleshooting has been tested individually, and while each operation works, only one can function at a time. Additionally, the device was unplugged for a day, but the results remained the same.
This can be caused by a motor, capacitor, wire harness, or even a control board failure. If a multimeter is accessible, the power supply cord would need to be unplugged and the capacitor can be discharged then tested for capacitance -l (- . It should measure between 47.5-50 uF. If the capacitor tests good, the motor can be tested for resistance Ω and each winding test set should measure between 5-9.5 Ohms with very little difference in each reading. If those check good, the wires would need to be checked for any kinked or damaged sections. If that still checks good, it is likely that the main control has failed. Here are some links to each part.
Let me clarify that when I run a manual test on each component, it works as it should. The lid locks, it runs water, the drum spins, and then it drains. I have also recalibrated it
I received a new board, but it was the wrong one—it’s the same as the original. The proper replacement should be part W11513246, but what I got was W11428994. Also if you look at the new part number on the website it says
“Cross Reference Information
Part Number W11513246 replaces AP7019124, W11428994.”
Old Control New Control
W11428994 W11513246
Original firmware revision Updated firmware + hardware
Known calibration hang issues Fixes endless calibration / no-spin logic
I’ve also replaced the capacitor and the actuator. I tested the motor windings, and they’re fine; they test within the specs of the 1/3hp also not grounded out. The motor spins freely without dragging. In calibration mode, the agitator spins, the actuator cycles, disengages the splutch, spins the agitator again, then the actuator cam cycles back, lowering the splutch into the teeth, but never commands the motor to engage the drum. From there, the chasing lights never finish the calibration. All wiring has continuity and tests fine. All other components check out, with no grinding or noise from the splutch or gearbox.