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Brand: Samsung Model Number:RF23A9671SR/AA Main Symptom: only 1 side of the 2 freezer sections is freezing What happens & when: this fridge has 4 compartments. 2 on the top are just refrigeration. There are 2 sections on the bottom. 1 on the left is dedicated freezing and the 1 on the right can be used as fridge or freezer space. The dedicated Freezer space is not freezing and the temp wont go below 45 degrees. All of the 3 other spaces are working as expected. Is this a damper motor issue?
Error Code (if any):
Parts or tests already tried:
Photos / video link:
Hi. According to the Samsung service manual, this issue should be diagnosed using the refrigerator’s self-diagnostic system. Before replacing any parts, I recommend checking all wiring harnesses and connectors to make sure there are no loose, damaged, or disconnected wires.
If an error code is displayed, it can help identify whether the problem is related to a temperature sensor, fan motor, defrost system, communication between the main control board and other components, or the compressor. The manual indicates that many sensor faults are caused by an open or shorted sensor or poor wire connections, while communication errors often require inspecting the wiring between the boards before replacing the main PCB.
If there are no obvious wiring issues, the next step is to identify the specific error code or enter the refrigerator’s diagnostic mode. That will narrow down the failed component and prevent replacing parts unnecessarily.