My lg Lmxs28496s not making ice

General
1

Please make sure to click on General above and select the correct appliance type first.

Brand:lg
**Model Number:**Lmxs28496s
Main Symptom:no ice
What happens & when:no ice is found in the door ice bin. I reset the but still no ice

Error Code (if any): no error code
Parts or tests already tried:I removed the bin and reset the ice maker
Photos / video link:

2

Hi justme0987, have you checked to make sure the water line isn’t kinked? When you reset the ice maker, do you hear the inlet valve at the back of the refrigerator hum or buzz? What temperature is the freezer at? Also, does the refrigerator have a water dispenser on the front of the door?

3

Thanks Jose

the water line is not kinked, the cold water in the front runs very good with strong stream, the tep set is 37 and 0

I did not pay attenstion to the hum or buzz at the back of the fridge, I will check tomorrow and let you know

4

I spoke today with LG help line asked me to push iceplua and freezer in the same time to see if there is any error messages but there was none

5

Hi justme0987,

Please check the fill tube. This is the small tube that supplies water to the ice maker tray, and it can sometimes freeze solid. Use a flashlight to inspect it. If you find ice blocking the tube, carefully thaw it using a warm towel or a hair dryer.

6

Let me go there and check it now thanks

7

I checked rhe fill tube there is no ice after reset it fills the icemaker with ice

I think there is problem with cooking the icemaker, I came to check after two days of resetting it still has water is the icemaker tray. I reset it again and water spelled down. then It filled again with water. I went I bought Ice from outside and fille the ice bin in the door. Came to check on it two hours later the ice is melting I had to dump all the Ice.

Can It be a problem with icemaker itself?

8

I checked rhe fill tube there is no ice after reset it fills the icemaker with water

I think there is problem with cooling of the icemaker, I came to check after two days of resetting it still has water in the icemaker tray. I reset it again and water spelled down. then It filled again with water. I went I bought Ice from outside and filled the ice bin in the door. Came to check on it two hours later the ice is melting I had to dump all the Ice.

Can It be a problem with cooling the icemaker

9

Hi justme0987, it sounds like you’re having a temperature issue. Have you tried placing a thermometer in the freezer to check the actual temperature? There is a vent that runs into the ice bucket compartment to help keep the ice cold. You’ll also want to check whether the freezer section is frosting up, as excessive frost can restrict airflow and cause cooling problems.

10

Is this vent part of the icemaker unit? I am thinking of replacing the icemaker with a new one?

If it comes with the vent this should solve the problem if not then I need to buy a new vent.

I left ice bottles in the freezer nd wthey are frozen. The fridge is cooling fine and no errors

11

can you send a of the inside of the freezer where the ice bucket is and around it

12

Here is a link to thea video that I took to explain the problem

https://youtu.be/nrxty6kcum4

13

I hope you can find the videos helpful to explain the problem . If you need more info or pictures let meknow. The fan that has this part number may need to be replaced

Part Number: EAU63923601

14

the part number that I ordered in EAU63923601

15

Hi justme0987, your freezer needs to be set to 0°F. Also, the fan I’m referring to is the one that helps keep your ice cold. I attached a picture of the vents that circulate the air through the freezer to keep the ice frozen.

image
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