GE Monogram Refrigerator ZISS480NXASS - Replacing Air Damper Foam Assembly (WR02X12861)

Brand: GE
Model Number: ZISS480NXASS
Main Symptom: damper not working
What happens & when: clicking and rattling noise when the damper tries to open

Error Code (if any):
Parts or tests already tried:
Photos / video link:

Before I purchase part WR02X12861, I am trying to understand how to access the part located on top, behind the LED light panel. Could this be the reason why the temperature between the freezer and refrigerator is not balanced?

Yes, that could keep the temperatures from balancing out properly.

This should help you in getting to that: