GE GNE22GGEBFBB - Refigerator and freezer not cooling properly. Compressor is vibrating and fan is running. Likely issues?

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Brand: GE
Model Number: GNE22GGEBFBB
Main Symptom: Fridge and Freezer not colling properly. Compressor and fan running properly it seems. Likely cause ??

What happens & when:

Error Code (if any): NA
Parts or tests already tried: Compressor and Ran running, cleaned coils
Photos / video link:

What does the frost pattern on the evaporator look like when the compressor is running?

Rory, Can you provide more guidance on what to look for ?? Thank you.

Look to see if you’ve got a good frost pattern from top to bottom when the compressor is running. If not, you’ve probably got a sealed system issue.

Rory, I apologize . . .top to bottom inside the unit or on the evaporator ?? Can you send a pic of the evaporator ??

Found avideo on your site. Will reply in a few minutes.

Follow-up . . . . evaporator fan not running. Freezor this AM at -0-, fridge at 55. The coils are NOT evenly frozen top to bottom. Issue the fan motor or larger issue at hand ??

If the freezer is getting down to 0 then it is probably just a bad fan not allowing the fridge section to get cold air.

Rory,

Thank you . . one follow-up.

Yesterday when we spoke, the freezor temp increased to 11-12, then we unloaded the freezor and the temp last evening decreased to -8. Is this also an indication that the issue is the fan motor ??

If so, can you please provide the part number such that I can order.

Thank you for your support.

That increase may have been a defrost cycle, the drop to -8 was probably because the unit was trying to cool the fridge and ended up overcooling the freezer because it couldn’t move that cold air to the other section. So still likely to be fan related.

Please confirm the Part Number for GNE22GGEBFBB fan motor is WR60X10277. Thanks again !!

Yup, that’s the one.

https://www.appliancepartspros.com/ge-motor-dc-evap-wr60x10277-ap4367334.html