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#1 Posted : Monday, October 7, 2013 2:13:57 PM(UTC)

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Maytag Neptune Dryer Drying Cabinet

We have owned this dryer for several years and have been please with its performance. Until approximately a year ago. The front console began to wear out. The on/off button for the lower cabinet was not working and one could see that the button itself was beginning to break down. This was the most used button on the system. We replaced the front console and the system was backup and working. :-) Last May 2013 the lower dryer would heat but the drum would not turn. We had someone come out and diagnose the problem. A fuse was replaced. The lower drum was removed to get to the fuse which was on the inside back of the cabinet. Everything was fine until about a month ago. We started noticing that the dryer was not operating correctly. Below is an example of what the system is now doing:

Set the lower dryer with the setting “sensor dry”. After about 30 seconds the system was stopped and some clothing was removed. (They were only to be “fluffed” and then dried on a hanger.) The system was then restarted with “sensor dry”. After 2 minutes the system stopped and showed “Dry”. The clothing was not dry. The system was restarted with “Very Dry” and “Sensor” settings. The lights moved from Wet to Damp fairly fast. Within just a few minutes the display moved to “Dry”. There were 16 minutes left on the display. The system then stopped as if it was dry but the clothes were not fully dry. Restarted the system on “Timed Dry” and set the time to 45 minutes. The system stopped 17 minutes later displaying “Pause”. The clothes were mostly dry.

Next Load, same day: Set the system to “Sensor – Dry”, “Temp – Low”, and “Very Dry”. The time displayed 1 hour 04 minutes. 30 minutes later the system was checked. It was totally off. When it stopped is unknown. The clothes were not dry. Restarted the system with “Timed Dry” and “45 minutes”. We then decided to watch the system. While the system was running, the lights for the upper cabinet came on with time of “3:30”, “Low Temp”, and “Wrinkle Hang Dry” lights lit. The upper cabinet doors were closed and when they were opened, one could tell that the heat had been on. Simultaneously the lower dryer changed itself to “Air Fluff” and “45 Minutes”. Turned off the upper cabinet lights and left the upper cabinet doors open. Changed the lower dryer to “Time Dry”, “45 minutes”, and “Low Heat”. After about a minute the upper cabinet lights came on again. Turned the upper cabinet off again. Checked the system 30 minutes later and the lower dryer had moved to “Air Fluff” and the “Wet” light was on. Also, the upper cabinet lights were again on with the same settings as before. The clothes were dry.

I located a service manual for this model on the web. It had the instructions as to how to reset the system back to the factory settings. This was accomplished, however, it appears not to have fixed the problem.

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