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OK I thought I'd update my posting earlier and say I began testing for the main control fault and immediately found a very low voltage reading on the optical speed sensor where it's harness plugs into the main control. This sensor is part of the shift actuator. Voltage reads normal at the main control after unplugging that harness. So, perhaps the sensor has shorted out. I ordered a new actuator online and will post back if it fixes my issue as well. ~$37 shipped. $60 at the local Whirlpool dealer, which they did have In stock.
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Rank: Member
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Joined: 2/24/2014(UTC)
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Change out the Actuator and you should be good.
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Rank: Member
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Yes, I had the same issue.....changed out the Actuator and its working like a charm. Good Luck!!
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Rank: Member
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Originally Posted by: rtagz  got the same problem, no luck yet! Yes..change out the actuator and u should be good
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Rank: Member
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Update again. New actuator installed and checked voltage and it read even lower vs. what the manual calls for!:confused: Nevertheless the machine is working now as it should with the new actuator installed...:p
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Rank: Member
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Same problem here. The washer is 2 years old.
I read this post, bought the actuator and it worked.
Thanks to the administrators of this forum, and the participants here.
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Rank: Member
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Joined: 5/5/2014(UTC)
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I have the same issue but can't get to the diags routines. I found this PDF file which has a sequence to get into the diags but it won't work so it must not be for the MVWC400XW. I run through the initiation sequence on page two and the washer doesn't do anything. The washer, as others, is washing, draining, just not spinning. But if I then put it on the drain and spin cycle, it will spin. So that's why I would like to run the diags. Can someone please post the initiation sequence and how to run the diags? Thanks
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Rank: Member
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Same problem here... Part is now $48 + shipping.. Would love to know how to do the diagnostics test because of course, can't find my manual!!!
Help!!!
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Rank: Member
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Originally Posted by: Ashiro Same problem here... Part is now $48 + shipping.. Would love to know how to do the diagnostics test because of course, can't find my manual!!!
Help!!! My problem was the actuator. Here's a link to my copy of the manual that includes the diagnostics instructions. Tip: when doing the knob sequence of turns to invoke the diags, do NOT do it slowly. Washer Tech Sheet - W10280489
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Rank: Member
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Joined: 7/14/2014(UTC)
Posts: 1
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I also have had this problem and after great deliberation and testing I found a mouse wad in the housing for the main mount and the shutter was blocked and could not count rpms ,cleaned out and it is in motion !
Keep the back door closed so the mice wont get in .. cost $ saving money on AC bill.. ha ha
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