Rank: Member
Groups: Registered
Joined: 2/10/2009(UTC)
Posts: 2
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Hi, AlaskaCole! My GE Profile JE1860BH microwave failed just a few hours ago, and it's behaving exactly like your second failure mode: All of the electronic timer and 1-touch button functions are working, and the oven light comes on. I can hear the relay click when I hit any start button and the timer starts counting down, but there's no other sound, the turntable doesn't turn, and the oven doesn't heat.
The last time it worked, an hour before, something dangerous happened: When my wife opened the door, the normal loud sound continued, and my wife quickly shut the door again -- whereupon the noise stopped! I guess that, if she had left the door open, she'd have been irradiated! (Since this is a safety issue, I wonder if there's a recall?)
Anyway, I see that it took you 55 days to replace the monitor switch on the latch bracket, only to discover that nothing changed. I don't want to be that long without a microwave. And while you said you could handle instructions 1-5, but A-E not so much, I'd have just a little trouble with step 2: "Remove one monitor switch lead ... Check continuity of switch with door open and door closed" -- even though I've built my own PC.
"Since I knew ... GE's reputation for doing warranty work" - what do you mean? I discovered that my local repair service wants $75 (non-refundable) just to diagnose the problem, and parts and labor would surely be at least $75 more, so I guess I'll be buying a new microwave -- and not one from GE. I'm thinking Panasonic, which is what I had before the GE. The GE lasted 2 years and 2 months. The Panasonic lasted 21 years (!), and before that we had a Litton which lasted 12 years.
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Rank: Member
Groups: Registered
Joined: 12/2/2008(UTC)
Posts: 6
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Hello Hippogriff,
I had a backup microwave that I used so wasn't real quick to get on this forum and diagnose the problem then to fix it. Once I had replaced the switch that we thought was going to take care of things and it did not, I did not get around to following up on it right away. I really like my GE Profile microwave and would like to get it fixed. It does seem from all of the postings on this forum that they may not be the best brand to choose. However, I do have to either fix this one or get another of the same model because I have it built in with the trim kit to match my GE Profile Wall Oven. Otherwise, I would not go with GE again. Their reliability is poor, as is their warranty, and they would not budge on that even though my purchase date was barely over the 12 months and my delivery and install date was less than 12 months.
Anyway, since I have not heard back from the advisor who helped me out originally, I guess I will go buy another. My wife is starting to complain!
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Rank: Member
Groups: Registered
Joined: 2/10/2009(UTC)
Posts: 2
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Thanks for answering, Cole. I'm glad to hear you're buying rather than repairing; that validates my reluctance to go down that path again.
When my Panasonic's turntable stopped turning 2 years ago, I took the box apart, removed the turntable motor, and was able to use the microwave again -- but only for another month, when the fan stopped blowing, and (probably because of a fail-safe switch) no heating occurred either. I think it might have been a faulty power supply all along. I didn't enjoy that experience at all.
That really sucks, having GE ignore your delivery date in favor of the purchase date! Some other manufacturers might've cut you a break.
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