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Remove the plastic top and the clear plastic cover, then remove the 7/16 bolt with a ratchet and extension, then pull the agitator off, then stand on the base and yank the top off, then replace the agitator paws.
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the mechanism (tranny?) agitator moves fine. the bottom plastic part of the agitator moves fine but the top is not. being a two piece i took the top off but i do not see any parts that could be bad so i'm lost. if there was a plastic gasket or something broken that would be easy to see but i just don't see anything wrong that would cause this. as i said, the motor is turning the thing correctly. the bottom is moving back and forth perfectly fine. i know the top doesn't move equally but it is not moving at all.
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If the motor runs in agitate, but the entire agitator fails to move, I would remove the outer cabinet, and the pump and motor. Turn the tranny coupler counterclockwise and check if the agitator moves back and forth, if not, new tranny time.
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Where would I begin to troubleshoot this? Is it worth fixing?(Think it's over fifteen years old. Any help woud be appreciated. Thanks, Dave
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