The pump did not pump the water out and therefore the tub would not spin. I could hear the pump making a humming noise. I removed the drain hose and the water drained. I purchased a new pump Appliance Parts recommended for this model, but the new pump has three openings for hose attachments. The defunct has only two. One opening has what seems to be a plug. I just want to make certad in that this the correct pump before I install. If you have ever worked on a Neptune, you understand the logistical difficulty in working on the washer.

Thank you.

I have already purchased a replacement pump. I thought to unplug the power source to the old pump to see the connections were overly corrodided, and one of the prongs from the pump is loose.

I will check for a coin in the incoming valve, but since the pump's electric connection is damaged, I fear I need to use the new pump.

As I said in my original post, the new pump has three ports. One is plugged or seems to be. Can I assume that is the port I do not use?

Also, how do I get the old pump free from the base of the washer. It is loose and will wiggle, but I cannot see or access a screw or bolt. Is there an easy way to remove the old pump?

If you look at the picture of the replacement pump, which is identical to the one I purchased, there are three ports. The one facing out, with the black flapping device attaches to hose from the tub or going to the drain? Also, the large port adjacent to the bracket device, is open. Should it be closed? Or will it close when water is being pumped from the tub?

I did manage to get the old pump out.