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Whirlpool Duet Sport washer seems stuck in drain cycle

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I have a Duet Sport that stopped mid cycle and flashed an F21 error code. Looking at other threads on

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Old 05-29-2008, 12:31 PM
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Default Whirlpool Duet Sport washer seems stuck in drain cycle
Model Number: Duet Sport   Brand: Whirlpool   Age: 1 - 5 years   

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I have a Duet Sport that stopped mid cycle and flashed an F21 error code. Looking at other threads on this forum, I followed their advice and cleaned the pump filter and everything I could find that seemed to be obstructing the flow. After I removed about 5 dollars worth of coins, I powered up the machine, place dial into normal cycle and started the machine. Nothing... All I hear is the buzzing sound of the drain pump. After about 5 minutes, F21 is dislplayed again. The tub does not move, and the water is not being fed into the tub... Seems to be stuck in the drain cycle... Any ideas? Also, when I was cleaning the pump filter, I also removed the black hose that goes from the tub to pump. Inside I found a white ball... Is that supposed to be there? Thanks,

Luis


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  #2 (permalink)  
Old 05-29-2008, 11:16 PM
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I would need a model# to help you with the white ball, on the new GE dishwashers, there is a white ball for the drain, not sure if whirlpool uses it on their washing machines. If it's not a part of the machine, I would say you have a coin stuck in the impeller of the drain pump.
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Old 05-30-2008, 08:04 AM
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Thanks for the reply. Regarding the ball, while searching around I did come upon a diagram that shows the ball inside the hose that goes from tub to pump.

The pump seems to be working as I removed the pump and the impeller was rotating freely. I also noticed water going down the drain, so there is some water being moved... Puzzling...

Last night, I was able to start a normal cycle but it did fail again with code F21... Maybe I will take the discharge hose and move it lower so as to discharge into a bucket... Maybe the pump is weakening???
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Old 05-31-2008, 05:36 PM
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Today I drained ALL the water from the machine and ran the drain/spin cycle. Again, error code F21. The pump's impeler is rotating and removing water. So, would this be a problem with the pump's module (is there one?)? or is it with the washers main module (motherboard)?
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Old 07-11-2008, 01:07 PM
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Default Same Problem

I have a 2.5 year old Duet Sport and am having the same problem you described. Did you ever find the solution?:
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Old 07-25-2008, 05:16 AM
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Default Duet Sport Problem Solved

Washer Problem: in mid-cycle the machine became "forever stuck" in drain mode (with repeated F 21 "long drain" error code). The drain pump worked fine, plus all drain lines and the drain trap were clear.

A certified Whirpool repair man, with on-phone diagnostic help from the Whirlpool factory support center diagnosed the solution as a bad CCU unit (a $135 part). However, installing a new CCU unit had no effect. On an educated "hunch", the repairman reinstalled the original CCU unit, then installed a new pressure switch (a $40 part with 5 minutes to install), which apparently solved the problem. Total cost of the repair, including labor for 2 visits - $139.
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Old 09-28-2009, 09:18 AM
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Thumbs up Finally....

I have had this problem for awhile now. Multiple fault codes, usually related to drain issues or having to cancel and use drain and spin. Sometimes after several loads I would have to let the machine "rest" in order to get it to do anything. I've done all of the following:

1. Cleaned out the front filter next to pump. Usually after I used my shop vac the washer would work for a load or two.

2. Replaced the water level or Pressure switch. Worked for about 5 loads then same old same old.

3. Replaced the Central Control Unit with similiar results.

As I was about to shoot this machine, I decided to take the pump apart again and could find nothing blocking it. I pulled the impeller part off and inside the housing was a lot of sand and clay (son's football gear) so I cleaned it out and put it all back together.

I have ran the washer for 4 days no with no problems. I do not understand how the sand would effect the moter as all the moving parts are sealed from where I found the sand. Total to fix was about $135 for the computer and pressure switch. Look and see inside behind the impeller before you start replacing parts like the technicians from Whirlpool suggest.
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Old 10-05-2012, 11:52 AM
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Default sludge?

I completely broke down the drain pump..inside was filled with sludge.didnt look like any type of oil. just looked liked black mud.Is this normal ?
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