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Gearcase leaking

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When I moved my washer to clean behind it, I found that the floor was covered with oil (about 2.5

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  #1 (permalink)  
Old 11-26-2009, 06:05 PM
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Default Gearcase leaking
Model Number: 110.28732700   Brand: Kenmore   Age: 1 - 5 years   

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When I moved my washer to clean behind it, I found that the floor was covered with oil (about 2.5 foot square). Washer is less than 2 years old and, so far, seems to be working fine (no odd noises...yet). From my research, the only component that could have been leaking oil would be the gearcase. Is this a common problem for Kenmore?? Although it seems to me that Sears should cover such an issue, they say that I'm on my own since I didn't purchase the extended warranty.

So...what's my best option?
1] Purchase the seals and oil and reseal it? Is this something that I could do myself with basic hand tools (I'm pretty handy and typically fix most things myself)? Or, are special tools required? Also, would I need a gasket to seal the case? And, with it leaking for so long, would the internal components possibly have additional wear which would make this the wrong decision? Any advice you can give me on this would be appreciated!
2] Purchase a new gearcase?

Thanks,

Dave


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Last edited by DaveJ : 11-27-2009 at 01:39 PM.
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  #2 (permalink)  
Old 11-27-2009, 10:57 AM
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To DaveJ,

My name is Brian and I am part of the Sears Cares escalations team. I am sorry to hear about these issues with your washer and I wanted to reach out to you on behalf of Sears regarding this issue. We do have some options available for you regarding service on the washer. If you cannot reach an adequate solution on this site, we would like to help. At your convenience, please contact my office via email at searscares@searshc.com. In the email, please provide a contact phone number and the phone number the washer was purchased under (if different than the contact phone number) and we will call you directly. Also, please provide the screen name (DaveJ) used to post here for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares
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Old 11-27-2009, 11:18 AM
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Hi Dave

If you otherwise like the machine I suggest you replace the gear case. Your situation is not typical, but it does happen and I think you will be happier with the replacement gear case rather than trying to fix it.

If you decide to go that route it is a somewhat time consuming task, but it does not take special skills, tools or experience.

Here is the part.

Part number: AP3096209

Part number: AP3096209


and here is a site that will show you how to take your cabinet off to get to it. After you remove motor and the agitator, the transmission will come out by take out three screws.

YouTube - Direct Drive Washing Machine Repair Video Tutorial *Watch in HIGH Quality!*
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Old 11-27-2009, 01:37 PM
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Brian, thanks for the post....I sent an email to the address you provided and look forward to hearing from you.

Sidfink, thanks for the advice, part number, and link to the awesome video on YouTube - I appreciate it!! The video makes it look easier than it probably is, but it gave me the confidence that I certainly could replace it myself.

-Dave
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