Discuss

Washer won't agitate, spin, drain, but motor runs

 in

Washer Repair

. "

Hi, I have a Whirlpool Ultimate Care II washer; model #GSQ9669. It won't agitate, spin, or drain. I have found

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » Washer won't agitate, spin, drain, but motor runs

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 06-26-2018, 12:36 PM
Junior Member
 
Join Date: Jun 2018
Posts: 4
dmbailey0321 is on a distinguished road
Default Washer won't agitate, spin, drain, but motor runs
Model Number: GSQ9669LW1   Brand: Whirlpool   Age: More than 10 years   

Appliance Parts from AppliancePartPros.com


Hi,

I have a Whirlpool Ultimate Care II washer; model #GSQ9669. It won't agitate, spin, or drain. I have found answers to similar problems, but mine seems to be a little different. If my question has already been answered, I apologize.

Initially, I thought the problem was the coupling. I had the same problem a few months ago and at the time I noticed that the spindle on the motor where the coupling is connected was somewhat damaged. This time, as I was replacing the coupling I noticed the spindle was too damaged. So I bought a used motor.

Although the motor has a different model number it looks the same (at least to my untrained eyes) and the "expert" at the shop where I bought the motor indicated that they were the same.

The new motor works fine when it is just connected to the electrical connection on the washer; although it does make a humming noise that is louder than the old motor. However, once I properly connect the motor to the washer, although it still makes the humming noise, it will not spin. It just hums for a few moments after starting in the agitate cycle or the spin cycle. Then it goes off (I assume it must have some type of auto shut-off to keep it from burning up).

I should mention that prior to removing the original motor, the washer did drain properly. It just did not agitate or spin; it just made a noise that sounded like the motor was spinning. Additionally, I can turn the side of the coupling which is connected to the transmission with my hand. Turning counterclockwise is free and easy. Turning clockwise goes a little ways and then stops until I turn it back counterclockwise a little.

Any ideas about what my problem might be?

Thank you.


Related Models
Whirlpool GSQ9669LW1 AUTOMATIC WASHER
General Electric GSR23WSSASS Refrigerator
General Electric GSR23YBPAWW Refrigerator
General Electric GSR23YBPBWW Refrigerator
General Electric GSR23YBPCWW Refrigerator
General Electric GSRE5600K0WW WASHER
General Electric GSRE5600K2WW WASHER
General Electric GSRE5600K3WW WASHER
General Electric GSS1800H00BB Dishwasher
General Electric GSS1800H00WW Dishwasher
General Electric GSS1800H01BB Dishwasher
General Electric GSS1800H01WW Dishwasher
General Electric GSS1800Z DISHWASHER
General Electric GSS1800Z02 Dishwasher
General Electric GSS1800Z1 Dishwasher
General Electric GSS203W-02 DISHWASHER
General Electric GSS203W-06 DISHWASHER
General Electric GSS203W-07 DISHWASHER
General Electric GSS20DBMACC Refrigerator
General Electric GSS20DBMAWW Refrigerator
General Electric GSS20DBMBCC Refrigerator
General Electric GSS20DBMBWW Refrigerator
General Electric GSS20DBMCCC Refrigerator
General Electric GSS20DBMCWW Refrigerator
General Electric GSS20DBMDCC Refrigerator
General Electric GSS20DBMDWW Refrigerator
General Electric GSS20DBPACC Refrigerator
General Electric GSS20DBPAWW Refrigerator
General Electric GSS20DBPCCC Refrigerator
General Electric GSS20DBPCWW Refrigerator
General Electric GSS20DBPDCC Refrigerator
General Electric GSS20DBPDWW Refrigerator
General Electric GSS20DBPHCC Refrigerator
General Electric GSS20DBPHWW Refrigerator
General Electric GSS20DBPJCC Refrigerator
General Electric GSS20DBPJWW Refrigerator
General Electric GSS20DBPMCC Refrigerator
General Electric GSS20DBPMWW Refrigerator
General Electric GSS20DBTACC Refrigerator
General Electric GSS20DBTAWW Refrigerator
General Electric GSS20DBTBCC REFRIGERATOR T SERIES
General Electric GSS20DBTBWW REFRIGERATOR T SERIES
General Electric GSS20DBTECC REFRIGERATOR T SERIES
General Electric GSS20DBTEWW REFRIGERATOR T SERIES
General Electric GSS20DBTGCC REFRIGERATOR T SERIES
General Electric GSS20DBTGWW REFRIGERATOR T SERIES
General Electric GSS20DBTJCC REFRIGERATOR T SERIES
General Electric GSS20DBTJWW REFRIGERATOR T SERIES
General Electric GSS20DBTNCC REFRIGERATOR T SERIES
General Electric GSS20DBTNWW REFRIGERATOR T SERIES
General Electric GSS20GEWCBB REFRIGERATOR W SERIES
General Electric GSS20GEWCCC REFRIGERATOR W SERIES
General Electric GSS20GEWCWW REFRIGERATOR W SERIES
General Electric GSS20GEWEBB REFRIGERATOR W SERIES
General Electric GSS20GEWECC REFRIGERATOR W SERIES
General Electric GSS20GEWEWW REFRIGERATOR W SERIES
General Electric GSS20GEWGBB REFRIGERATOR W SERIES
General Electric GSS20GEWGCC REFRIGERATOR W SERIES
General Electric GSS20GEWGWW REFRIGERATOR W SERIES
General Electric GSS20GEWJBB REFRIGERATOR W SERIES
General Electric GSS20GEWJCC REFRIGERATOR W SERIES
General Electric GSS20GEWJWW REFRIGERATOR W SERIES
General Electric GSS20GEWNBB REFRIGERATOR W SERIES
General Electric GSS20GEWNCC REFRIGERATOR W SERIES
General Electric GSS20GEWNWW REFRIGERATOR W SERIES
General Electric GSS20GEWPBB REFRIGERATOR W SERIES
General Electric GSS20GEWPCC REFRIGERATOR W SERIES
General Electric GSS20GEWPWW REFRIGERATOR W SERIES
General Electric GSS20GEZABB REFRIGERATOR Z SERIES
General Electric GSS20GEZACC REFRIGERATOR Z SERIES
General Electric GSS20GEZAWW REFRIGERATOR Z SERIES
General Electric GSS20IBMACC Refrigerator
General Electric GSS20IBMAWW Refrigerator
General Electric GSS20IBMBCC Refrigerator
General Electric GSS20IBMBWW Refrigerator
General Electric GSS20IBMCCC Refrigerator
General Electric GSS20IBMCWW Refrigerator
General Electric GSS20IBMDCC Refrigerator
General Electric GSS20IBMDWW Refrigerator
General Electric GSS20IBPACC Refrigerator
General Electric GSS20IBPAWW Refrigerator
General Electric GSS20IBPCCC Refrigerator
General Electric GSS20IBPCWW Refrigerator
General Electric GSS20IBPDCC Refrigerator
General Electric GSS20IBPDWW Refrigerator
General Electric GSS20IBPHCC Refrigerator
General Electric GSS20IBPHWW Refrigerator
General Electric GSS20IBPJCC Refrigerator
General Electric GSS20IBPJWW Refrigerator
General Electric GSS20IBPMCC Refrigerator
General Electric GSS20IBPMWW Refrigerator
General Electric GSS20IBTACC Refrigerator
General Electric GSS20IBTAWW Refrigerator
General Electric GSS20IBTBCC REFRIGERATOR T SERIES
General Electric GSS20IBTBWW REFRIGERATOR T SERIES
General Electric GSS20IBTECC REFRIGERATOR T SERIES
General Electric GSS20IBTEWW REFRIGERATOR T SERIES
General Electric GSS20IBTGCC REFRIGERATOR T SERIES
General Electric GSS20IBTGWW REFRIGERATOR T SERIES
General Electric GSS20IBTJCC REFRIGERATOR T SERIES
General Electric GSS20IBTJWW REFRIGERATOR T SERIES
General Electric GSS20IBTNCC REFRIGERATOR T SERIES
General Electric GSS20IBTNWW REFRIGERATOR T SERIES
General Electric GSS20IEMACC Refrigerator
General Electric GSS20IEMAWH Refrigerator
General Electric GSS20IEMAWW Refrigerator
General Electric GSS20IEMBCC Refrigerator
General Electric GSS20IEMBWH Refrigerator
General Electric GSS20IEMBWW Refrigerator
General Electric GSS20IEMCCC Refrigerator
General Electric GSS20IEMCWH Refrigerator
General Electric GSS20IEMCWW Refrigerator
General Electric GSS20IEMDCC Refrigerator
General Electric GSS20IEMDWH Refrigerator
General Electric GSS20IEMDWW Refrigerator
General Electric GSS20IEPACC Refrigerator
General Electric GSS20IEPAWH Refrigerator
General Electric GSS20IEPAWW Refrigerator
General Electric GSS20IEPCCC Refrigerator
General Electric GSS20IEPCWH Refrigerator
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 06-27-2018, 04:54 PM
ThatGuy's Avatar
Expert
APP Volunteer
 
Join Date: Jul 2010
Location: middle of nowhere Nebraska
Posts: 1,395
ThatGuy is on a distinguished road
Default

You should be able to turn the gearcase/transmission by hand. If its locked up inside that would do it.

Whirlpool 3360629 Neutral Drain Transmission - AppliancePartsPros.com
Reply With Quote
  #3 (permalink)  
Old 06-28-2018, 11:36 AM
Junior Member
 
Join Date: Jun 2018
Posts: 4
dmbailey0321 is on a distinguished road
Default

Quote:
Originally Posted by ThatGuy View Post
You should be able to turn the gearcase/transmission by hand. If its locked up inside that would do it.

Whirlpool 3360629 Neutral Drain Transmission - AppliancePartsPros.com
Hi,

Thank you.

After submitting my post yesterday, I tried again and found that I can turn it by hand in both directions just fine.
Reply With Quote
  #4 (permalink)  
Old 06-28-2018, 12:15 PM
Junior Member
 
Join Date: Jun 2018
Posts: 4
dmbailey0321 is on a distinguished road
Default

I returned the used motor that I mentioned in my first post and got a different one. Now, I got the machine to run, but it will not complete a full cycle and I am trying to figure out if it is the motor or the timer, or something else.

First of all, soon into the agitation step I could smell the motor getting hot and eventually it got too hot to touch. I am not sure if this is normal because I have never ran the machine without the cover and tried to touch the motor. Anyway, it completed the agitation step, spun, and then just sat there.

I would assume that if it was because the motor was too hot to run that the timer would still proceed forward, but it just sat there too. Finally, I manually moved the timer forward to the rinse step. It ran the water in and then just sat there (both the timer and the machine). Finally, I decided to manually move the timer to the spin step, but got nothing (no timer or motor movement).

Then I let the machine just sit for about a 45 minutes, moved the timer to spin and it spun and the timer gradually moved to "off" (it seemed way to slow, but I have never stood and watched) and the machine stopped spinning.

Then I started it over again. It filled with water. But then, nothing -- no agitation and no timer movement. I manually tried moving the timer again and still nothing. Then I let it sit for a while again, put it on spin and it spun. the timer did move, but again way too slow. I finally stopped it, I am not sure if it would have ever reached "off" this time, as slow as it was proceeding.

Does it sound like the timer? Or do I need to try a different motor? Or does it sound like something else?

Thank you.
Reply With Quote
  #5 (permalink)  
Old 06-28-2018, 03:01 PM
Junior Member
 
Join Date: Jun 2018
Posts: 4
dmbailey0321 is on a distinguished road
Default

I returned the used motor that I mentioned in my first post and got a different one. Now, I got the machine to run, but it will not complete a full cycle and I am trying to figure out if it is the motor or the timer, or something else.

First of all, soon into the agitation step I could smell the motor getting hot and eventually it got too hot to touch. I am not sure if this is normal because I have never ran the machine without the cover and tried to touch the motor. Anyway, it completed the agitation step, spun, and then just sat there.

I would assume that if it was because the motor was too hot to run that the timer would still proceed forward, but it just sat there too. Finally, I manually moved the timer forward to the rinse step. It ran the water in and then just sat there (both the timer and the machine). Finally, I decided to manually move the timer to the spin step, but got nothing (no timer or motor movement).

Then I let the machine just sit for about a 45 minutes, moved the timer to spin and it spun and the timer gradually moved to "off" (it seemed way to slow, but I have never stood and watched) and the machine stopped spinning.

Then I started it over again. It filled with water. But then, nothing -- no agitation and no timer movement. I manually tried moving the timer again and still nothing. Then I let it sit for a while again, put it on spin and it spun. the timer did move, but again way too slow. I finally stopped it, I am not sure if it would have ever reached "off" this time, as slow as it was proceeding.

Does it sound like the timer? Or do I need to try a different motor? Or does it sound like something else?

Thank you.
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Washer Won't Agitate or Spin - Motor Runs jsolo53 Washer Repair 2 11-21-2011 07:20 PM
fills, won't agitate or spin, motor runs, coupler ok Lee H Washer Repair 1 11-09-2011 06:37 PM
washer won`t agitate, but motor runs. joe113 Washer Repair 1 02-16-2010 12:44 PM
motor runs but wont agitate or spin james crawford Washer Repair 1 12-02-2009 06:37 AM
Washer motor hums, but won't drain, agitate or spin redwood646 Washer Repair 2 09-11-2007 07:39 PM



All times are GMT -7. The time now is 10:05 PM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17