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Cycle Stuck at Rinse

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I've got a WTW5000DW1 that's behaving strangely. No matter which cycle I select, the cycle won't proceed past the 'Rinse'

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Old 06-20-2018, 04:00 PM
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Smile Cycle Stuck at Rinse
Model Number: WTW5000DW1   Brand: Whirlpool   Age: 1 - 5 years   

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I've got a WTW5000DW1 that's behaving strangely.

No matter which cycle I select, the cycle won't proceed past the 'Rinse' stage - it'll stop at Rinse and the 'Rinse' light will be blinking with the lid lock off. If I press the start button to attempt to continue the cycle, the 'Rinse' light will go solid, the lid lock light will come on, and I'll hear it draining... but then after letting it go for a while, we'll be back to a blinking 'Rinse' light.

I put the unit in diagnostics mode, and the automatic diagnostics always report an error code - but the error code is different each time. Sometimes it's a shifter position error code, sometimes it's a lid lock error code, etc. Placing it in manual test mode, I can't get any of the manual tests to do anything at all. Cold valve tests, hot valve tests, low speed spin, etc. All the tests blink the appropriate lights, but never actually run. The only manual test function that behaves at all is the lid lock test function. That always works without fail. When performing the spin / agitation tests, I have the lid lock set on per the tech sheet.

I'm guessing I have a logic board failure, but I'm not sure. Anyone else have any ideas?

Thanks in advance!


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