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GE GTW460 stuck in drain mode

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My GE 460 washer drain motor is running but the tub is empty and it won't shut off. I unplugged

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Old 03-25-2018, 07:01 AM
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Default GE GTW460 stuck in drain mode
Model Number: GTW460ASJ4WW   Brand: GE   Age: 1 - 5 years   

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My GE 460 washer drain motor is running but the tub is empty and it won't shut off.

I unplugged it, but when I plug it back in the drain motor starts again.

I tried pressing and holding the button to STOP the cycle but that doesn't do anything. I tried resetting the motor by lifting the lid 6 times after unplugging/replugging, but that didn't do anything either.

What next steps can I take to troubleshoot/reset?

Thanks!


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Last edited by rileyroo : 03-25-2018 at 07:17 AM.
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  #2 (permalink)  
Old 03-30-2018, 09:49 AM
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Mine is doing the exact same thing. Same model...only 18 mos old. Did you find out the problem? thanks
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Old 03-30-2018, 09:57 AM
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Kind of. I have an extended warranty so I just had the repairman come out (I was first trying to see if it was something simple before calling them).

He didn't even look at the machine. When I described what it was doing he just says "you need a new motor control board".

Of course, he had to order it. It's supposed to be here next week.

I'll update this thread after that gets installed to let anyone know if that was the cause.
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Old 03-30-2018, 10:10 AM
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THANK YOU SO VERY MUCH!!!!!
Didn't purchase extended warranty...yes I am kicking myself....I will try calling GE and see if they will cover it under California's implied warranty law. fingers crossed. Please update when part arrives. Thanks again.
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Old 03-31-2018, 07:47 AM
ohm ohm is offline
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GE service bulletins on those models Service Manual here. https://drive.google.com/file/d/1Bae...ew?usp=sharing
Read HL01-17 Bulletin on pump Problems!!!!!!!!
Attached Images
File Type: pdf HL01-17.pdf (613.6 KB, 0 views)
File Type: pdf HL06-17.pdf (136.8 KB, 1 views)
File Type: pdf HL03-18.pdf (229.1 KB, 1 views)

Last edited by ohm : 03-31-2018 at 07:54 AM.
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Old 04-05-2018, 06:49 PM
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Found the solution for my GTW460 which was stuck in drain mode. GE repairman ran diagnostics. He explained that the washing cycle had been placed on pause. It had not been restarted so 12 hours later it automatically went into 'over-ride pump mode'. That why the pump was running in the middle of the night and wouldn't shut off.
He explained that in 'over-ride mode' the pump drains for 10 min. During this time, none of the buttons or lights work. Only the pump works. After 10 min. the washer resets and works as it normally would.
Too bad this info isn't in the troubleshooting guide!!!!!!
There is a vague reference but the wording isn't specific enough for an owner to figure it out. Even the repairman read the wording and agreed an owner would have not be able to troubleshoot with their guide. Hope this helps.
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Old 04-05-2018, 07:02 PM
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Quote:
Originally Posted by rileyroo View Post
Kind of. I have an extended warranty so I just had the repairman come out (I was first trying to see if it was something simple before calling them).

He didn't even look at the machine. When I described what it was doing he just says "you need a new motor control board".

Of course, he had to order it. It's supposed to be here next week.

I'll update this thread after that gets installed to let anyone know if that was the cause.
If yours has not yet been fixed. You might go ahead, plug it back in and wait 5 min so so and see if the pump goes through its cycle and resets. Our repairman said it will not burn out the pump.
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Old 04-06-2018, 01:27 PM
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This is good information to know. Kind of a bad design in my opinion, but if they had put that in the troubleshooting guide, it would have saved some time and trouble. That was also why I posted on this forum to see if there was anything like that.

The repairman just left after replacing the motor control board and it works now. This was covered by extended warranty so it didn't cost me anything.
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