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Washer works in diagnostic mode but doesn't spin in normal use
Model Number: FFLE3911QW Brand: Frigidaire Age: Less than 1 year
Relatively new washer (1 year old) was functioning fine until 2 weeks ago. Now, washer doesn't appear to spin at the end of any cycle (clothes come out sopping wet and not pushed up along the wall regardless of delicate, normal, or casual runs).
I ran all of the diagnostic steps, and everything seems to be functioning, including the drain and spin test (those same sopping wet clothes are now against the wall of the barrel and are the level of wet that clothes used to be coming out of the washer when it was functioning).
I also ran the alarm history test and found out the five errors. The error codes were:
E41 - Door opened (error 1, 3, 4, and 5)
EF5 - Load too unbalanced (error 2)
I cycled power and ran the washer again just in case, but nothing changed.
I'm not sure what my next steps here should be ... any help would be much appreciated!!
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