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2015 Whirlpool Duet won't spin at high speed, stalls w 1 min remaining, F7E9

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Hi forum! Tons of great advice here that got me pretty damn far , but I'm still hung up. Here

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Old 01-21-2017, 07:29 PM
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Default 2015 Whirlpool Duet won't spin at high speed, stalls w 1 min remaining, F7E9
Model Number: WFW72HEDW0   Brand: Whirlpool   Age: 1 - 5 years   

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Hi forum! Tons of great advice here that got me pretty damn far , but I'm still hung up. Here are photos of my progress and the service tech book I followed

Let me try to be brief: The washer is losing its mind.

Bottom line: This newish washer won't run a normal cycle and either won't fill with water, won't spin properly or won't drain, for example:
- Sometimes I press start: then the washer locks, unlocks, locks again and shuts off
- Sometimes I press start: the washer counts down from 43, pulls in a bit of water, spins twice, stops, 3 min later spins 3 more times, then continues erratically until stalling at 1 min remaining for an hour, maybe more maybe less

Things I've checked:
- Took off the top and front
- Unscrewed the drain catch and emptied it. Dirty water, but otherwise empty (makes sense give how new this thing is)
- Unscrewed the hot and cold intake hoses, then ran water through each into a bucket. Both work great
- Pulled the drain hose out of the standpipe while washer drained. Nice full flow of water went out
- Used an voltmeter to test continuity on the Motor Circuit. Each read around 14 ohms (within the 6-20 ohm standard as shown in image of service book)

Then I got clever and found the Service Technician book, and activated Service Diagnostic Mode and ran a Quick Diagnostic Test. The results:
- C1-4: worked beautifully
- C5: Drum rotated but only for 3 spins, not 20 seconds (as expected)
- C6: Drum rotated but again very little, not for 1 min (as expected)
- C7: Drain pumped worked beautifully
- C8: Drum rotated a few spins then paused a minute, then rotated a few spins again, then paused. It did this probably 6 or 8 times.
- Completion took a while as the washer seems to hang on C8 and then the door lock led flashed for a while, seemed like 20 seconds (didn't time it)

After the Quick Diagnostic Test, I'm left with one error code: F7E9. This code isn't on the internet or in the technician's guide. I did find F07 for a different model which says it's the motor control unit.

The internet leads me to believe I either have:
- a serious issue w the motor (though this seems odd as the drum does spin some) or
- possibly it's the door, as my washer seems to be behaving really similarly to this

Can any of the studs on this forum give a recommendation?

Thanks for any help!!


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Last edited by igarbo : 01-21-2017 at 07:31 PM.
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