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Question Direct Drive Maytag Washer *very* weak agitation but does spin and drain

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I am hoping to figure out what is going on with my Maytag Washer (MVWC7ESWW0). Tonight we noticed: - during

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  #1 (permalink)  
Old 09-25-2016, 07:02 PM
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Question Question Direct Drive Maytag Washer *very* weak agitation but does spin and drain
Model Number: MVWC7ESWW0   Brand: Maytag   Age: 5 - 10 years   

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I am hoping to figure out what is going on with my Maytag Washer (MVWC7ESWW0). Tonight we noticed:
- during agitation the clothes are not really agitating; the agitator tries to move but it's too weak to actually move the clothes (the unit has a clear lid which makes it easy to observe)
- it seems to be noisier than we remembered it being
- spinning is just fine
- draining and all other functions are just fine

Finding several YouTube videos, I disassembled the agitator and I confirmed that all plastic (and metal) teeth, grooves and dog-ears are intact and don't appear to be worn.

Looking beneath the unit, the 2 white couplings appear to be intact, however it appears as though the black ring which holds the couplings together has cracks on the outside where each of the 6 holes are.

I would *assume* that if the coupling were really the problem then it would fail to spin and agitate, correct? Since spinning is fine can we rule that out?

Since it tries to agitate, can we rule out the timer?

My best guess is the transmission but I would like to confirm that if possible based on people's experiences on this forum. We have a large family and go through 1-2 loads per day so the clock is ticking in terms of how much time my wife will let me spend trying to figure this out (and if it is the transmission I think we'll end up doing for a new machine).

Any experiences or advice as to how to nail down the root cause would be appreciated. I can post a picture of the cracks on the coupling rubber piece if it is helpful. I guess I am trying to confirm quickly that if spinning works then I can rule out the coupler.

Thanks in advance for your help!
Ben


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  #2 (permalink)  
Old 04-16-2017, 06:55 PM
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Were you able to figure out the fix for this? Was it the issue with the black rings?
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Old 04-17-2017, 04:07 AM
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After more research I came to the conclusion that the transmission was bad. I ended up replacing the washer.
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Old 04-17-2017, 06:31 AM
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The "black rings" are part of the coupling and need to be replaced when you find them in that condition.

Unfortunately that will probably not fix this problem which is most likely the transmission/gearcase that has gone bad. Sorry.
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