Hi, I'm looking for some help troubleshooting a Kenmore Elite HE top loader (110.27062602). After the agitate cycle, the washer drains, but it sounds like the basket is not engaging to be able to start the spin cycle. The washer goes thru this twice and then displays a 5D code (too much detergent). I know the detergent is not the issue, I've been using HE detergent for years.
I started diagnosing (with the diagnostic booklet) and I stopped at C8 (the basket is not spinning). The washer drains, the agitator moves back and forth (1/8 turn, each time), but the basket doesn't not want start spinning, unless I mess with it for a while. Went to manual mode and it sounds like the basket is spinning at all 3 speeds (RMP's). Once everything was complete I saw a F71 code (too much soap, basket not engaging, etc). I took off the detergent ring, fill tube, and agitator bolt, but can't seem to get the agitator off of the basket. Should I use more force? Does it sound like I have a bigger issue than debris stuck in between the agitator and basket? It sounds tight (squeaking). Thank you. Mark