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Last night I ran a small load. Then I could smell like something was burning and now the washer won't

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  #1 (permalink)  
Old 11-21-2013, 10:37 AM
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Default motor ?
Model Number: hsq9364hqo   Brand: Whirlpool   Age: 5 - 10 years   

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Last night I ran a small load. Then I could smell like something was burning and now the washer won't do anything. The load didn't finish the last spin. Any idea what part of the motor might be affected.

Pls help.


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  #2 (permalink)  
Old 11-21-2013, 10:44 AM
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You may have a motor issue or something may be obstructing the motor. Can you please double check that model number?
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Old 11-21-2013, 10:50 AM
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Gsq9364hqo not sure if the last one is a zero or the letter.
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Old 11-21-2013, 11:01 AM
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Thank you! On this machine, the pump is mounted directly to the motor. So, if something gets stuck in the pump, the motor cannot turn. I would start by seeing if the pump can turn. The link below will take you to a video showing how to access that pump. Don't remove the hoses, just pull the pump off and see if you can turn the impeller on the back side. Let me know what you find.

Whirlpool 3363394 Whirlpool Direct Drive Washer Pump - AppliancePartsPros.com
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Old 11-21-2013, 01:42 PM
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I was able to get the pump off but I'm not sure where the impeller is... if its on the motor than yes, it turns quite easily. If not, then I'm not sure where the impeller is on the pump. Please advise.
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Old 11-21-2013, 01:45 PM
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It is the plastic opening on the back of the pump. If it turns, that is not the issue. Look at the motor wiring connector on the right side of the motor, especially at the red wires to the capacitor and the white wire. Any issues with the wires or the connections, like burn marks or discoloration of the plastic? If you pull that plug off, can you see any arcing marks on the motor terminals at the white wire?
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Old 11-21-2013, 01:47 PM
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Yes on the inside of the pump the impeller turns easily. Sorry, I should have watched the whole video before my last reply.
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Old 11-21-2013, 01:52 PM
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If it turns, that is not the issue. Look at the motor wiring connector on the right side of the motor, especially at the red wires to the capacitor and the white wire. Any issues with the wires or the connections, like burn marks or discoloration of the plastic? If you pull that plug off, can you see any arcing marks on the motor terminals at the white wire?
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Old 11-21-2013, 02:10 PM
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I'm not familiar with what a capicitor is. Maybe I should have mentioned I'm a female... I don't know which plug you mean. The wires look dirty but not burnt.
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Old 11-21-2013, 02:40 PM
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If you follow the red wires from the motor plug, they lead to a black round thing. Are those red wires in good shape and attached?
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