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GE washer will not spin with heavy load

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Rather unused GE washer works well except for not spinning with a heavier load only (say three towels). It does

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  #1 (permalink)  
Old 11-02-2013, 04:08 PM
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Default GE washer will not spin with heavy load
Model Number: WCSR4170DAWW   Brand: GE   Age: 1 - 5 years   

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Rather unused GE washer works well except for not spinning with a heavier load only (say three towels). It does drain. Sometimes evening out the wet load of towels will allow spinning to begin and complete. It will always drain and make noise like it is trying to engage into a spin. Seems like a balance problem? Is there such a thing and is there an adjustment? What else could it be?


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  #2 (permalink)  
Old 11-02-2013, 07:27 PM
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There isn't any balance detector or adjustment in this washer. You need to remove the front panel and observe whats going on while in spin mode. Motor pulley, belt, transmission pulley and transmission should all be rotating. To remove front panel, insert putty knife into front of top groove on each end in line with the lid opening to release the top clips while pulling top of panel. Tilt panel outward and lift from cabinet. Report findings.

Eric
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Old 11-03-2013, 07:46 AM
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Thanks for the reply. Yes I've done that and all appears to be working well --except for heavy loads. If I pile up the heavy load into the center around the agitator or play with the load and find some balance, the spin the sometimes begins on the heavy load and completes its cycle. Again, all is well except for heavy loads (say three large towels). Nothing slipping or burning.
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Old 11-03-2013, 07:55 AM
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"Motor pulley, belt, transmission pulley and transmission should all be rotating"

When the washer is in spin mode but basket is not spinning, what is happening with the motor pulley, belt, transmission pulley and transmission?????

Eric
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Old 11-03-2013, 09:06 AM
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Nothing moves when a heavy load is in spin mode and is not spinning. Moving he load around sometime starts up the spinning and then every part that is visible is moving eg pulley belt and basket. Does that answer your question? I don't know how to look at the transmission.
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Old 11-03-2013, 09:18 AM
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So, the motor just hums and pulley does not rotate? In spin mode the internal gears of the transmission are not used, the entire transmission housing rotates.

Eric
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Old 11-03-2013, 05:01 PM
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I guess that's it. With a heavy (unbalanced) load the motor hums and the pulley does not rotate. So is that repairable?
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Old 11-03-2013, 05:58 PM
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Probably time to get an experienced tech to look at it. It could be the lower transmission bearing is seizing, the grease in the brake release mechanism has dried up and the brakes are not releasing properly, the motor start/run capacitor is bad not providing enough starting torque, faulty motor or bad timer contacts causing low voltage to the motor under load. There may also be clothing caught between the tubs. All of this easily determined by experienced tech. I could rotate your motor pulley in spin direction by hand and rule out 3 of these possibilities right away. The other 3 require electrical troubleshooting.

Eric
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Old 11-03-2013, 08:35 PM
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Why doesn't the fact that the spin cycle works perfectly with all loads (say full load of water with shirts sheets. etc.) except heavy load of say towels (unless they are very evenly balanced) rule out all the examples of possible problems last mentioned? Another approach; would the fact that the washer has not had hard use in combination with the above knowledge of usual properly operating spins rule out those examples. Say the capacitor is bad - would that be only for an unbalanced heavy load towel spin cycle? Same with faulty motor, clothing caught up between tubs, and so forth? The motor pulley does rotate in the spin direction for all other spins. With all your experience, can you narrow down the possibilities? Thank you for "noodling" this strange problem out -- if it is looking like a very costly fix I'll probably give up on fixing this "rather unused" GE washer.
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Old 11-04-2013, 05:30 AM
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You may have a worn split ring. This fits over the transmission spin shaft and secures the basket to the shaft. If it is worn, it can allow the basket to come in contact with the outer tub with a heavy unbalanced load. You say the washer is rather unused but if the tub nut was loose to begin with, the wearing could occur quickly. You will have to remove the washer top panel to remove the basket. Then pull the agitator. Place a strap under it and yank upwards forcefully to pop it off the coupler. Remove coupler bolt and coupler. We usually use a spanner wrench and hammer to remove the tub nut which is left hand thread. These can be very difficult to loosen and many times must be cut off. They are aluminum and are easy to cut with dremel tool or chisel off. Just don't damage the threads on the transmission spin shaft. Once the nut is off, and you've removed the outer tub cover, you can lift the basket out of the machine. Check the bottom of the basket hub for wear/damage. Check the split washer for wearing.

Pro TJ90TB123A Spanner Wrench - AppliancePartsPros.com

GE WH02X10265 Washer Split Ring Tub Bearing - AppliancePartsPros.com

GE WH2X1193 Hub Nut - AppliancePartsPros.com

Eric
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