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Whirlpool Cabrio Washer not completing spin cycle

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My Whirlpool Cabrio Washer (wtw5500xw) will complete the entire normal wash cycle, but will leave the clothes soaking wet. It

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  #1 (permalink)  
Old 10-13-2013, 03:44 PM
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Default Whirlpool Cabrio Washer not completing spin cycle
Model Number: wtw5500xw   Brand: Whirlpool   Age: 1 - 5 years   

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My Whirlpool Cabrio Washer (wtw5500xw) will complete the entire normal wash cycle, but will leave the clothes soaking wet. It seems that it is not completing the final spin cycle, but it is draining (there is no standing water).

If you then do a separate spin and drain cycle, it will complete that cycle properly.

I've already installed a new computer, part AP5185369 (W10392998) but nothing changed.

I'm stumped. Thoughts? Suggestions?


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  #2 (permalink)  
Old 10-13-2013, 07:02 PM
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Could be a bad rps sensor if it's a rotor stator that' a common problem on these units but i can't promise anything because i'm not at your house diagnosing it. But this i can tell you with affirmation Cabrio's honestly really really aren't worth any money putting in. When you fix one thing something else breaks.
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Old 10-13-2013, 07:21 PM
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This is not a rotor/stator direct drive washer, it's a VMW belt drive. Get the tech sheet from inside the front of the washer cabinet, place washer in diagnostic mode and check for error codes. There are also varioius diagnostic tests you can do. There should be another number after the XW in the model number, there are 4 different versions of this washer.

Eric

Last edited by fairbank56 : 10-13-2013 at 07:26 PM.
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Old 03-16-2014, 04:37 PM
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Did you ever get to the bottom of this problem? I have exactly the same symptoms -- my Whirlpool Cabrio won't enter the final spin part of the normal cycles but will do it fine on the dedicated "spin and drain" cycle. Also spins fine in the manual test modes. I'm reluctant to buy a new control unit for my washer if that didn't help you with yours.
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Old 03-16-2014, 05:09 PM
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there are a few things to check on these. of course, check the error codes as previously stated. that is a wealth of information. spin the basket, to ensure that is spins freely. if it doesn't you most likely have something caught between the inner basket and outer tub. next, set to spin; if you hear a clicking from underneath, lean the unit back; remove the plastic pulley cover and check to see if the splutch pulley is loose (the nut is notorious for coming loose). if not it may be the actuator. after all that put into diagnostics (left, right, right, right, left, right) @ done you see errors, @ spin you run calibration(this will clear codes and reset board). good luck
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