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Agitator not working correctly

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I have a Whirpool Heavy Duty Extra Large Capacity Plus washing machine. It has a dual agitator. The top part

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  #1 (permalink)  
Old 10-05-2013, 10:49 AM
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Default Agitator not working correctly
Model Number: LXR9425EQ1   Brand: Whirlpool   Age: 5 - 10 years   

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I have a Whirpool Heavy Duty Extra Large Capacity Plus washing machine. It has a dual agitator. The top part agitates but the bottom part does not. Can you help me? Thank you!


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  #2 (permalink)  
Old 10-05-2013, 11:09 AM
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Check that model number, doesn't come up. Are you saying the top part goes back and forth and the bottom part does not move at all? Top part should only go in clockwise direction.

Eric
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Old 10-05-2013, 12:15 PM
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Sorry about that. Here it is LXR9245EQ1. The top part moves clockwise and the bottom part doesn't move at all. Thank you for your help!
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Old 10-05-2013, 01:09 PM
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Very strange problem, haven't seen that one. You need to remove the agitator and try to see what's going on. The metal agitator shaft end is splined and those splines mate with splines up inside the lower agitator. Take the fabric softener dispenser off the top of the agitator, remove the inner cap and use a 7/16" socket with extension to reach down into agitator to remove the agitator bolt. Pull agitator and check splines on agitator shaft and up inside the agitator.

Whirlpool 285574 Agitator (complete) - AppliancePartsPros.com

Eric
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Old 10-10-2013, 08:20 PM
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My machine does not have fabric softener dispenser in the agitator. Does this make a difference with the directions you posted above?

Thank you for all of your help! It is greatly appreciated!
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Old 10-11-2013, 07:27 AM
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If no dispenser, there should be a cap that needs to be removed from the top of the agitator to access the bolt.

Eric
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