Discuss

Maytag Neptune starts then stops in 5 sec

 in

Washer Repair

. "

My Neptune front loader will start filling when Start button is pushed. "ON" light comes on, then machine shuts off

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » Maytag Neptune starts then stops in 5 sec

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 02-10-2008, 10:23 AM
Junior Member
 
Join Date: Feb 2008
Posts: 4
EddieM is on a distinguished road
Default Maytag Neptune starts then stops in 5 sec
Model Number: mah3000aww   Brand: Maytag   Age: 5 - 10 years   

Appliance Parts from AppliancePartPros.com


My Neptune front loader will start filling when Start button is pushed. "ON" light comes on, then machine shuts off after about 5 seconds. I found if the timer is turned to a SPIN setting and button is held, the pump will run and drain the tub, but thats all. I have checked the Main board, do not see any burned spots. Motor control board appears ok also. Any help would be appreciated...Ed


Related Models
Maytag MAH3000AWW WASHER- HORIZONTAL AXIS
Admiral MAH3000BGW WASHER- HORIZONTAL AXIS
Maytag MAH4000AWQ WASHER- HORIZONTAL AXIS
Maytag MAH4000AWW WASHER- HORIZONTAL AXIS
Maytag MAH4000BWQ WASHER- HORIZONTAL AXIS
Maytag MAH4000BWW WASHER- HORIZONTAL AXIS
Maytag MAH5500AWQ WASHER- HORIZONTAL AXIS
Maytag MAH5500AWW WASHER- HORIZONTAL AXIS
Maytag MAH5500BWQ WASHER- HORIZONTAL AXIS
Maytag MAH5500BWW WASHER- HORIZONTAL AXIS
Maytag MAH55FLBWQ WASHER- HORIZONTAL AXIS
Maytag MAH55FLBWW WASHER- HORIZONTAL AXIS
Maytag MAH6500AWQ WASHER- HORIZONTAL AXIS
Maytag MAH6500AWW WASHER- HORIZONTAL AXIS
Maytag MAH6700AWM WASHER- HORIZONTAL AXIS
Maytag MAH6700AWW WASHER- HORIZONTAL AXIS
Maytag MAH7500AWQ WASHER- HORIZONTAL AXIS
Maytag MAH7500AWW WASHER- HORIZONTAL AXIS
Admiral MAH7550AAW WASHER- HORIZONTAL AXIS
Admiral MAH7550AGW WASHER- HORIZONTAL AXIS
Maytag MAH8700AWM WASHER- HORIZONTAL AXIS
Maytag MAH8700AWW WASHER- HORIZONTAL AXIS
Maytag MAH9700AWM WASHER- HORIZONTAL AXIS
Maytag MAH9700AWQ WASHER- HORIZONTAL AXIS
Maytag MAH9700AWW WASHER- HORIZONTAL AXIS
Frigidaire MAL123P1A1 Wwh(v1) / Room Air Conditioner
Maytag MAL1800AXM MISC / ACCESSORY
Maytag MAL1800AXQ MISC / ACCESSORY
Maytag MAL1800AXW MISC / ACCESSORY
Maytag MAL2000AXQ MISC / ACCESSORY
Maytag MAL2000AXW MISC / ACCESSORY
Frigidaire MAS183P2A1 Wwh(v1) / Room Air Conditioner
Maytag MAT10CSAAL MANUAL, PARTS (WASHER)
Maytag MAT10CSAAW MANUAL, PARTS (WASHER)
Maytag MAT10CSAGL MANUAL, PARTS (WASHER)
Maytag MAT10CSAGW MANUAL, PARTS (WASHER)
Maytag MAT10CSEGL MANUAL, PARTS (WASHER)
Maytag MAT10CSEGW MANUAL, PARTS (WASHER)
Maytag MAT10DAAAL MANUAL, PARTS (WASHER)
Maytag MAT10DAAAW MANUAL, PARTS (WASHER)
Maytag MAT10DAABL MANUAL, PARTS (WASHER)
Maytag MAT10DAABW MANUAL, PARTS (WASHER)
Maytag MAT10PDAAL MANUAL, PARTS (WASHER)
Maytag MAT10PDAAW MANUAL, PARTS (WASHER)
Maytag MAT10PDABL MANUAL, PARTS (WASHER)
Maytag MAT10PDABW MANUAL, PARTS (WASHER)
Maytag MAT10PDEGW MAYTAG LAUNDRY (COMM.EXPORT) (WASHER)
Maytag MAT10PSAAL MANUAL, PARTS (WASHER)
Maytag MAT10PSAAW MANUAL, PARTS (WASHER)
Maytag MAT10PSAGL MANUAL, PARTS (WASHER)
Maytag MAT10PSAGW MANUAL, PARTS (WASHER)
Maytag MAT11CSBKL MANUAL, PARTS (WASHER)
Maytag MAT11MNAAW MANUAL, PARTS (WASHER)
Maytag MAT11MNAGW MANUAL, PARTS (WASHER)
Maytag MAT11MNEGW MANUAL, PARTS (WASHER)
Maytag MAT11PDAAL MAYTAG LAUNDRY (WASHER)
Maytag MAT11PDAAW MAYTAG LAUNDRY (WASHER)
Maytag MAT11PDABL MAYTAG LAUNDRY (WASHER)
Maytag MAT11PDABW MAYTAG LAUNDRY (WASHER)
Maytag MAT12CSAAL MANUAL, PARTS (WASHER)
Maytag MAT12CSAAQ MANUAL, PARTS (WASHER)
Maytag MAT12CSAAW MANUAL, PARTS (WASHER)
Maytag MAT12CSAGW MANUAL, PARTS (WASHER)
Maytag MAT12CSAKL MANUAL, PARTS (WASHER)
Maytag MAT12CSAKQ MANUAL, PARTS (WASHER)
Maytag MAT12CSDAQ MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12CSDAW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12CSDGW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12CSEGW MANUAL, PARTS (WASHER)
Maytag MAT12CSFWQ COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12CSFWW COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12CSLGW MAYTAG COMMERCIAL WASHER (WASHER)
Maytag MAT12CSLWQ MAYTAG COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12CSLWW MAYTAG COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12PDAAL MANUAL, PARTS (WASHER)
Maytag MAT12PDAAW MANUAL, PARTS (WASHER)
Maytag MAT12PDABL MANUAL, PARTS (WASHER)
Maytag MAT12PDABW MANUAL, PARTS (WASHER)
Maytag MAT12PDAGW MANUAL, PARTS (WASHER)
Maytag MAT12PDBAL MANUAL, PARTS (WASHER)
Maytag MAT12PDBAQ MANUAL, PARTS (WASHER)
Maytag MAT12PDBAW MANUAL, PARTS (WASHER)
Maytag MAT12PDBBL MANUAL, PARTS (WASHER)
Maytag MAT12PDBBQ WASHER-TOP LOADING
Maytag MAT12PDBBW MANUAL, PARTS (WASHER)
Maytag MAT12PDCBL MAYTAG LAUNDRY (WASHER)
Maytag MAT12PDCBQ MAYTAG LAUNDRY (WASHER)
Maytag MAT12PDCBW MAYTAG LAUNDRY (WASHER)
Maytag MAT12PDDAQ MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PDDAW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PDDBW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PDDGW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PDEGW MANUAL, PARTS (WASHER)
Maytag MAT12PDLAQ MAYTAG LAUNDRY (WASHER)
Maytag MAT12PDLAW MAYTAG LAUNDRY (WASHER)
Maytag MAT12PDLGW COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12PDSAW MANUAL,PARTS (WASHER)
Maytag MAT12PRAAW MANUAL, PARTS (WASHER)
Maytag MAT12PRAEW MANUAL, PARTS (WASHER)
Maytag MAT12PRBAW MANUAL, PARTS (WASHER)
Maytag MAT12PRDAW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PRSAW MANUAL, PARTS (WASHER)
Maytag MAT12PSAAW MANUAL, PARTS (WASHER)
Maytag MAT12PSAGW MANUAL, PARTS (WASHER)
Maytag MAT12PSBAW MANUAL, PARTS (WASHER)
Maytag MAT12PSDAW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT12PSLWQ MAYTAG COMMERCIAL LAUNDRY (WASHER)
Maytag MAT12PSLWW MAYTAG COMMERCIAL LAUNDRY (WASHER)
Maytag MAT13MNAAW MANUAL, PARTS (WASHER)
Maytag MAT13MNAGW MANUAL, PARTS (WASHER)
Maytag MAT13MNDAW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT13MNDGW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT13MNEGW MANUAL, PARTS (WASHER)
Maytag MAT13PDAAW MANUAL, PARTS (WASHER)
Maytag MAT13PDBAW MANUAL, PARTS (WASHER)
Maytag MAT13PNAEW MAYTAG LAUNDRY (WASHER)
Maytag MAT13PNDEW MANUAL, PARTS LAUNDRY (WASHER)
Maytag MAT13PRBWW MAYTAG LAUNDRY (WASHER)
Maytag MAT14CSAGW0 COMMERCIAL AUTOMATIC WASHER
Maytag MAT14CSAWW0 COMMERCIAL AUTOMATIC WASHER
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 02-10-2008, 10:54 AM
Junior Member
 
Join Date: Feb 2008
Posts: 4
EddieM is on a distinguished road
Default

OK...just removed motor control board for closer inspection and found the Glass fuse is blown...Now what??
Reply With Quote
  #3 (permalink)  
Old 02-11-2008, 11:49 AM
Junior Member
 
Join Date: Feb 2008
Posts: 4
EddieM is on a distinguished road
Default

UPDATE:

Repair manual sez, if fuse is blown, replace motor and board. Called Maytag this AM at 888.462.9824, and after a little wrangling, they have agreed to supply me with a replacement Motor and Control update kit at no charge under the 10 year motor warranty.

Originally, they only offered up the motor, with me paying for the board. Since the warrantied motor is the root cause and took out the board, I asked for a supervisor. Had the motor not failed, I wouldn't be needing a board.. Waited a little, still same answer. Asked for supervisor's supervisor, agent came back on line after a couple of minutes, agreeing to supply the Motor and Control Board update kit at no charge.

Hope this helps someone else...Ed
Reply With Quote
  #4 (permalink)  
Old 02-16-2008, 10:38 AM
Junior Member
 
Join Date: Feb 2008
Posts: 4
EddieM is on a distinguished road
Smile Whoooo Hoooo

Final update:

The motor upgrade kit arrived, no charge.
Purchased new wax motor to protect main board
Purchased new front tub seal

Installed everything this AM, about 2.5 hours work. She works Great!!!
Reply With Quote
  #5 (permalink)  
Old 03-05-2009, 06:50 AM
Junior Member
 
Join Date: Mar 2009
Posts: 1
jsbar is on a distinguished road
Default

Hi EddieM-
I appreciate your posts. This has helped me understand what has just happened to my Maytag washer (fits your problem to a t). This machine came with our house so now I need find out the if it's under warranty.
Reply With Quote
  #6 (permalink)  
Old 11-09-2017, 12:41 PM
Junior Member
 
Join Date: Feb 2015
Posts: 3
boxer is on a distinguished road
Default Maytag Neptune Washer MAH3000AWW stops within a few seconds

I have the same issue as discussed above. When I push start the water starts filling, but within a few seconds the ON light goes off.

I opened the front (took off the front panel) and examined the motor control board, and yes the 10A glass fuse is blown. Checked continuity and verified it is blown.

The repair manual says if the fuse is blown to replace the motor control board and wiring harness. This is different form what someone else above said, namely to replace the board AND the motor. Can anyone clarify whether the motor will also need to be replaced? The machine is about 19 years old, so not in warranty.

Also, my biggest concern is what is the root cause and if I buy these expensive parts and put them in will it just blow again? What are likely reasons for this issue? The problem occurred after I moved the washer to replace the flooring and when I put it back it now has this issue. I therefore feel the moving might have caused something to come loose, but I don't see anything obvious. Any suggestions on what/where to look?

Thanks in advance.
Reply With Quote
  #7 (permalink)  
Old 11-09-2017, 04:19 PM
ThatGuy's Avatar
Expert
APP Volunteer
 
Join Date: Jul 2010
Location: middle of nowhere Nebraska
Posts: 1,112
ThatGuy is on a distinguished road
Default

The answer is right here.......

Quote:
Originally Posted by boxer View Post
The machine is about 19 years old, so not in warranty.
Those washers weren't designed to last that long. The average life was about 10 years.
Reply With Quote
  #8 (permalink)  
Old 11-29-2017, 07:55 AM
Junior Member
 
Join Date: Feb 2015
Posts: 3
boxer is on a distinguished road
Default

Posting this to help anyone who might have the same problem. This describes the situation I had and the steps I took, your situation could be different. Also, proceed at your own risk.
Problem:
Maytag Neptune Washer (model MAH3000AWW from 1999) suddenly stopped. When Start button is pushed "ON" light comes on and it starts filling, then the machine shuts off after about 5 seconds. Found that if the timer is turned to a SPIN setting and button is held, the pump will run and drain the tub, but that is all.
Diagnosis and Repair:
BE SURE TO WORK SAFELY UNPLUG THE WASHER WHENEVER OPENING THE CABINET, DISCONNECTING OR CONNECTING ANY WIRES, OR HANDLING ANY COMPONENTS. STAY AWAY FROM ENERGIZED COMPONENTS, AND FOLLOW ALL SAFETY RULES. IF UNSURE ALWAYS CHECK FOR LIVE VOLAGE USING A MULTIMETER.
Disconnected the power to the washer. Took off the front panel (fairly straightforward, instructions can be found via Google). Removed screw holding down the clear flexible plastic drip shield and flipped it out of the way and examined the motor control board (mounted at the front right of the cabinet). The 10A glass fuse is blown (shows black marks). Checked continuity across the fuse and verified it is blown. Also checked to make sure power (110 V AC) is coming to the Line (L) (black wire) and Neutral (N) (white wire) terminals at the top right of the board (see picture, just below the green wire at the top right which is the ground wire) have to make sure washer door is closed and Start/Stop is pressed on the control panel to do this check.

The repair manual says if the fuse is blown to replace the motor control board and wiring harness. But first want to see if just replacing the fuse might work.
Fuse is 250V 10 amp glass fast acting. Attached alligator clips to ends of a fuse holder (automotive plastic in-line fuse holder) with the fuse in it and attached the clips to each end of the fuse on the board, to see if board would work. Removed JP4 on the motor control board (in attached photo it is the one on the right side with 2 white, a yellow, a blue and a red wire, and is labelled JP4 on the board), set the timer to the delay start range, plugged in the washer and pressed start. The motor is supposed to go into a slow (about 50 RPM) tumble if the board is OK. (The washer door must be closed). The fuse blew immediately.
Next, tried to disconnect 1 phase of the motor at a time. The motor is a DC reluctance 3 phase motor. The 3 phases have 3 sets of wires along the lower end of the board going to them from the motor control board:
Phase A plus is black wire, minus is blue wire
Phase B plus is red wire, minus is white wire
Phase C Plus is yellow, minus is orange
If you look closely on the board the wire colors and the phase names and plus/minus are printed near the connectors.
Disconnected Phase A, left phases B & C connected fuse blew
Disconnected Phase B, left phases A & C connected fuse blew
Disconnected Phase C, left phases A & B connected fuse did not blow, motor went into slow tumble.
(Unplug washer while changing connected phases. Also, to get better access to the terminals and connectors need to remove the 2 screws holding the plastic mounting of the board to the washer body and pull the whole board assembly forward. You might also have to remove the diagonal brace on the right side of the body which hinders access to the board.)
So, phase C is causing the problem, but is it a bad board or bad motor? To decide, again unplugged washer and checked resistance between the 2 wires of each motor phase, and between all 6 wires and ground. Each phase was identical winding resistance about 2.7 ohms in each phase, and no short circuits to ground on any wire. Also, the motor and drum turn freely and thus not likely motor is drawing a heavy current because of a jam.
So, while not 100% definitive, most likely culprit is the board. Disconnected all the connectors and removed the board (need to remove the P clip holding the wires to the board). There are 3 sets of MOSFETs along the bottom of the board. Each set of 2 MOSFETs has a heat sink screwed on top and each set feeds one phase. Checked resistance between gate and drain for all 6 MOSFETs. For the 2 that feed Phase C (rightmost) there was a short, while the other 4 MOSFETs showed a high resistance. The MOSFETs are IRF644 (printed on each, visible once heatsink is removed) and by checking the data sheets via Google determined which leg is drain, gate and source. If the metal tab is toward you then leftmost leg is Source, middle one is Drain (also connected to the tab) and the rightmost one is Gate. You can also Google/YouTube for other tests, such as to determine if the MOSFET is off when no voltage is connected to the Gate and that it will turn on when the gate is energized. BE CAREFUL ABOUT ELECTROSTATIC DISCHARGE WHILE HANDLING THE BOARD DISCHARGE YOURSELF TO A GOOD METALLIC GROUND BEFORE TOUCHING ANY COMPONENTS.
So, the board is definitely bad. Only question is why did it go bad did a bad motor cause the 2 MOSFETs to blow? The above motor tests indicate that the motor is most probably OK, so only way to be sure is to repair the board (replace the fuse and the 2 MOSFETs) or replace it. Chose to just buy a used replacement board on ******** (make sure part number matches that of the existing board, it has to be compatible with your motor), installed it back in the washer and all is OK the motor spins and the washer goes through all cycles normally.
Attached Images
File Type: jpg IMG_1988.jpg (89.0 KB, 4 views)
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Maytag 300 starts, fills, stops kctay Dishwasher Repair 6 07-17-2014 12:00 PM
Maytag Neptune stops tpurkiss Washer Repair 1 01-14-2010 07:07 PM
maytag motor starts and stops B.porteous Dishwasher Repair 0 10-22-2009 09:09 PM
Maytag Neptune AWH4000AWW Stops! boilerfan Washer Repair 0 10-13-2008 10:49 AM
maytag dishwasher stops cycle starts clicking rainbow Dishwasher Repair 6 04-08-2008 09:20 PM



All times are GMT -7. The time now is 06:19 AM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17