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Duet HT Stuck at start of cycle ON

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While I had water supply shut off wife started wash cycle. Now machine is stuck at what appears to be

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Old 03-21-2013, 10:35 AM
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Default Duet HT Stuck at start of cycle ON
Model Number: GHW9300PWH   Brand: Whirlpool   Age: 5 - 10 years   

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While I had water supply shut off wife started wash cycle. Now machine is stuck at what appears to be start of cycle with hum from bottom of unit.

Cancel does not work, unplugged it all day yesterday and it returns to same point when plugged back in. No codes appear nor can I get it to a point to run diagnostics.

Can change wash type, temperature, spin and display reacts but only stays at same point with a hum coming from the bottom of the unit. I had to pull on door lock release to get door open to retrieve model number.

Any suggestions? Thanks.


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  #2 (permalink)  
Old 03-21-2013, 04:36 PM
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Hello,

Remove the bottom access panel and check the pump.

What is the end of the model number?

Gene.
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Old 03-21-2013, 06:35 PM
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Gene and all - after manually unlocking the door, cleaning the large debris filter (gobs of lint, remnants of pocket papers, and even a mechanical pencil in three pieces in the filter!), and plugging the washer back in I was finally able to cancel the cycle. Ran it through the diag cycle with no issues and its happily doing a load of darks now. Thanks so much for your assistance. - John
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