Discuss

Maytag Neptune Washer shuts off

 in

Washer Repair

. "

Our Maytag Neptune stackable washer fills, then shuts off after a minute or so. When we advance the timer manually,

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » Maytag Neptune Washer shuts off

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 12-05-2012, 09:23 PM
HHB HHB is offline
Junior Member
 
Join Date: Dec 2012
Posts: 5
HHB is on a distinguished road
Default Maytag Neptune Washer shuts off
Model Number: MLE2000AYW   Brand: Maytag   Age: 5 - 10 years   

Appliance Parts from AppliancePartPros.com


Our Maytag Neptune stackable washer fills, then shuts off after a minute or so. When we advance the timer manually, it will drain, and then shut off again. It never agitates or spins. After some research, we removed the machine control board and inspected, but no signs of burned traces. For good measure, we installed a new wax motor even though the old one seemed to actuate OK and the door lock light was on when it seemed like it should be, but it didn't change anything. We ran the motor control board test per the manual by disconnecting the JP4 connector and applying AC to the correct inputs on the board, and the washer spun at 50 RPM as stated, so I assume we can say that the motor control board is fine?

Any other suggestions on what to check from here would be appreciated. The machine fills fine (it's not slow), and all fill temp settings seem to work fine. There are a lot of posts of this nature, but I couldn't find any that matched these specific symptoms. Thanks for any assistance.


Related Models
Maytag MLE2000AYW STACKED LAUNDRY- ELE
Maytag MLE2000AZW STACKED LAUNDRY- ELE
Maytag MLE23MNAUW MANUAL, PARTS (DRYER ELE)
Maytag MLE23MNAYW MANUAL, PARTS (DRYER ELE)
Maytag MLE23MNFYW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLE23PDAGW MANUAL, PARTS (DRYER ELE)
Maytag MLE23PDAUW MAYTAG LAUNDRY MANUAL (DRYER ELE)
Maytag MLE23PDAYQ MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDAYW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDFGW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLE23PDFUW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDFYW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDFZW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDHGW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDHYW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PDHZW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PRAYW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLE23PRFYW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLE23PRFZW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLE24PDAGW0 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PDAYW1 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PDAZW0 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PDAZW1 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PNAGW0 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PRAYW1 COMMERCIAL ELECTRIC DRYER
Maytag MLE24PRAZW0 COMMERCIAL ELECTRIC DRYER
Frigidaire MLF303PGDA Frg(v1) / Gas Range
Frigidaire MLF303PGDC Frg(v1) / Gas Range
Frigidaire MLF303PGDD Frg(v2) / Gas Range
Frigidaire MLF303PGWA Frg(v2) / Gas Range
Frigidaire MLF303PGWC Frg(v3) / Gas Range
Frigidaire MLF303PGWD Frg(v4) / Gas Range
Frigidaire MLF311SGDA Frg(v1) / Gas Range
Frigidaire MLF311SGDC Frg(v1) / Gas Range
Frigidaire MLF311SGDD Frg(v1) / Gas Range
Frigidaire MLF311SGWA Frg(v2) / Gas Range
Frigidaire MLF311SGWC Frg(v2) / Gas Range
Frigidaire MLF311SGWD Frg(v2) / Gas Range
Maytag MLG15MNAEW MANUAL, PARTS (DRYER GAS)
Maytag MLG15MNAGW MANUAL, PARTS (DRYER GAS)
Maytag MLG15MNAWW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAEW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAGW MANUAL, PARTS (DRYER ELE)
Maytag MLG15PDAWA MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAWQ MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAWW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAXA MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAXQ MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDAXW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDBGW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG15PDCXA MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDCXQ MANUAL, PARTS (DRYER GAS)
Maytag MLG15PDCXW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PRAWW MANUAL, PARTS (DRYER GAS)
Maytag MLG15PRAXW MANUAL, PARTS (DRYER GAS)
Maytag MLG19PDAEW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDAGW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDAWW MANUAL, PARTS (DRYER ELE)
Maytag MLG19PDAXW MANUAL, PARTS (DRYER ELE)
Maytag MLG19PDBGW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG19PDCXQ MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDCXW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDDGW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDDWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PDSAW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PNAWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PNDWW COMMERCIAL LAUNDRY (DRYER ELE)
Maytag MLG19PRAWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PRAXW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG19PRDWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG2000AWW STACKED LAUNDRY- GAS
Maytag MLG2000AXW STACKED LAUNDRY- GAS
Maytag MLG23MNAWW MANUAL, PARTS (DRYER GAS)
Maytag MLG23MNFWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PDAGW MANUAL, PARTS (DRYER ELE)
Maytag MLG23PDAWQ MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PDAWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PDAYQ MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PDFGW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PDFWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG23PDFXW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG23PDHGW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG23PDHWW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG23PDHXW MAYTAG LAUNDRY (DRYER ELE)
Maytag MLG23PRAWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PRFWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG23PRFXW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG24PDAGW0 COMMERCIAL GAS DRYER
Maytag MLG24PDAWW0 COMMERCIAL GAS DRYER
Maytag MLG24PDAWW1 COMMERCIAL GAS DRYER
Maytag MLG24PDAXW0 COMMERCIAL GAS DRYER
Maytag MLG24PDAXW1 COMMERCIAL GAS DRYER
Maytag MLG24PNAGW0 COMMERCIAL GAS DRYER
Maytag MLG24PRAWW0 COMMERCIAL GAS DRYER
Maytag MLG24PRAWW1 COMMERCIAL GAS DRYER
Maytag MLG31PCAWQ MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG31PCAWS MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG31PCAWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG31PCBWQ MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG31PCBWS MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG31PCBWW MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG32PDAWA MANUAL, PARTS (DRYER GAS)
Maytag MLG32PDAWW MANUAL, PARTS (DRYER GAS)
Maytag MLG32PDBWA MANUAL, PARTS (DRYER GAS)
Maytag MLG32PDBWQ MANUAL, PARTS (DRYER GAS)
Maytag MLG32PDBWS MAYTAG LAUNDRY (DRYER GAS)
Maytag MLG32PDBWW MANUAL, PARTS (DRYER GAS)
Maytag MLG33PDAWS MAYTAG COMMERCIAL LAUNDRY (DRYER GAS)
Maytag MLG33PDAWW MAYTAG COMMERCIAL LAUNDRY (DRYER GAS)
Maytag MLG33PDSWS MAYTAG COMMERCIAL LAUNDRY (DRYER GAS)
Maytag MLG33PDSWW MAYTAG COMMERCIAL LAUNDRY (DRYER GAS)
Maytag MLI7000AAW SMALL APPLIANCES
Maytag MLI7500AAW SMALL APPLIANCES
Admiral MLR1100AJQ RANGE- F/S STD GAS
Admiral MLR1100AJW RANGE- F/S STD GAS
Admiral MLR1110AJQ RANGE- F/S STD GAS
Admiral MLR1110AJW RANGE- F/S STD GAS
Admiral MLR1415AJQ RANGE- F/S STD GAS
Admiral MLR1415AJS RANGE- F/S STD GAS
Admiral MLR1415AJW RANGE- F/S STD GAS

Last edited by HHB : 12-06-2012 at 11:17 AM.
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 12-06-2012, 06:25 PM
Gene's Avatar
Senior Expert
APP Volunteer
 
Join Date: Jul 2007
Location: Orange County, California
Posts: 27,171
Gene has a brilliant futureGene has a brilliant future
Default

Hello,

Sounds like the problem is a bad machine (main) control board which is located in the dryer cabinet. You have nothing to loose if you order it from APP to give it a try because you can return the part if it would not fix the problem. You also may want to check all wires and connections.

- The main control board Part number: 22004325

Part number: 22004325



Here are the breakdown diagrams and Parts for Maytag MLE2000AYW Washer Dryer Combo - AppliancePartsPros.com

Gene.
__________________
Appliance Repair Expert in Orange County, California.

Order Appliance Parts with 365-Day Hassle Free Return Policy - AppliancePartsPros.com
Reply With Quote
  #3 (permalink)  
Old 12-06-2012, 06:43 PM
HHB HHB is offline
Junior Member
 
Join Date: Dec 2012
Posts: 5
HHB is on a distinguished road
Default

Thanks for the reply Gene. Are there any known connection points on this machine that cause issues?

Also, would any of the micro or out of balance switches cause this issue? I ask because when I was troubleshooting, it actually run through one full cycle like normal, but it only happened once and I couldn't get it to do it again.

The troubleshooting flow charts were a little difficult to follow given my symptoms. I did consider getting a new machine control board, but wasn't sure if something else could be the culprit before going that route?

Last edited by HHB : 12-06-2012 at 06:51 PM.
Reply With Quote
  #4 (permalink)  
Old 12-06-2012, 06:54 PM
Gene's Avatar
Senior Expert
APP Volunteer
 
Join Date: Jul 2007
Location: Orange County, California
Posts: 27,171
Gene has a brilliant futureGene has a brilliant future
Default

Quote:
Originally Posted by HHB View Post
...Are there any known connection points on this machine that cause issues?...

...I got it to actually run through one cycle once, but couldn't get it to do it again...
I don't know any special besides those which are at the control boards, the timer and the motor.

This points to a loose connection.

Gene.
__________________
Appliance Repair Expert in Orange County, California.

Order Appliance Parts with 365-Day Hassle Free Return Policy - AppliancePartsPros.com
Reply With Quote
  #5 (permalink)  
Old 12-06-2012, 08:14 PM
HHB HHB is offline
Junior Member
 
Join Date: Dec 2012
Posts: 5
HHB is on a distinguished road
Default

Thanks Gene. I removed the connectors on the machine control board before taking it out for inspection, and I removed the power connector and the JP4 connectors on the motor control board to do the test, and no luck on reassembly.

So it sounds like one of the switches couldn't cause this issue and I should focus on the connections then? I think I'll start by making sure the motor control board is getting 120 AC after the machine finishes filling, and work backwards from there if that sounds like a good plan?

Last edited by HHB : 12-06-2012 at 08:32 PM.
Reply With Quote
  #6 (permalink)  
Old 12-07-2012, 04:05 PM
Gene's Avatar
Senior Expert
APP Volunteer
 
Join Date: Jul 2007
Location: Orange County, California
Posts: 27,171
Gene has a brilliant futureGene has a brilliant future
Default

Yes, it does. Keep us posted please.

Gene.
__________________
Appliance Repair Expert in Orange County, California.

Order Appliance Parts with 365-Day Hassle Free Return Policy - AppliancePartsPros.com
Reply With Quote
  #7 (permalink)  
Old 12-08-2012, 05:45 PM
HHB HHB is offline
Junior Member
 
Join Date: Dec 2012
Posts: 5
HHB is on a distinguished road
Default

Thanks Gene. I took a look at the schematic and saw that there are 3 switches in series, the upper and lower tub displacement as well as the inertial unbalance switch. So I disconnected the lower RH connector and used an ohm meter to check the switches. All were closed. So I disconnected the lower LH connector and checked the continuity of the Door Lock Spin Enable switch and it was good when I toggled it manually. Put the connectors back together and the machine ran a complete cycle. Got 2 washes done, and on the third, it stopped again after filling and turned off. So I disconnected the lower RH connector and plugged it in again, and the machine started and finished the cycle. This happened one more time.

I just took that connector apart and squeezed the sockets in hopes of making a tighter connection with the pins in the bottom half, but when I reassembled and ran another wash, same thing happened, filled and turned off.

At that point, when I press the start button, the machine agitates once, then pauses (which I believe it's supposed to), and about a minute later it turns off completely. If I press the start button at this point, it does the same thing, agitates once... then eventually turns off. It almost sounds like for a tiny fraction of a second that it begins the second agitation, then stops. I checked the lower LH connector and 120V is present to the motor control board right up until the machine shuts off, and the 24V DC signal (BU31) is also present until it shuts off, so that's not intermittent from the machine control board.

Any suggestions at this point would be greatly welcomed! Thanks.

Last edited by HHB : 12-08-2012 at 09:36 PM.
Reply With Quote
  #8 (permalink)  
Old 12-08-2012, 09:22 PM
HHB HHB is offline
Junior Member
 
Join Date: Dec 2012
Posts: 5
HHB is on a distinguished road
Default

Just did some more testing, and I think I'm getting closer to the issue. I checked the resistance of the windings in the motor, all were the same at a little over 7 ohms. So for the heck of it, I re-did the motor control board test with the external power cord, but this time with water in the drum, just to see what would happen. Motor ran at about 50 RPM for about 30 seconds then stopped. So I figured maybe the test wasn't designed to be run with a load, so I drained the water out of the drum and did the same test. Motor started spinning at 50 RPM for about 35 seconds, then stopped. So I ran the test again, this time I put the volt meter across 2 of the windings and got 120 when the motor was running, but went to 0 when the motor stopped.

I should note, when I initially plug in the external power, I hear a "click" from the relay on the motor control board and then the motor starts spinning. Even though the motor stops during the test about 30 seconds later, the relay is still engaged and doesn't click again until I unplug it. When I plug it in again immediately after it shuts off, the relay clicks again and the motor starts turning, but this time the motor only runs for a few seconds then stops, and the voltage on the meter again goes to zero. Can I infer from this that the motor control board might not be supplying constant power, or is the tach circuit somehow involved too when running this test? Is there any way to hook the motor directly to an AC source?

I should also say that it looks like the motor control board and the motor has been replaced once (a while back?) as there are wire nuts on the R, B, and Y wires to the JP4 connector (I checked the continuity of the wire nut connections, and they're fine), and both the motor control board and the motor itself look different from the illustrations in the troubleshooting manual in terms of the separate tach connector (manual has it separate, mine has it integrated). Any way to tell if this may have been replaced under warranty or when?

Sorry this is getting so long, but I'd like to get to the bottom of this and appreciate any help.

Last edited by HHB : 12-08-2012 at 10:26 PM.
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Maytag Neptune Combo Washer/ Dryer wont spin (washer) HLSerrano Washer Repair 5 04-02-2012 01:20 PM
Maytag neptune washer sideloc50 Washer Repair 6 03-05-2012 02:38 PM
maytag neptune washer Jmmstover@hotmail.com Washer Repair 0 02-17-2011 01:22 PM
Maytag Washer Shuts off by its self bsheva Washer Repair 2 01-24-2011 06:28 PM
Maytag Neptune Gas Dryer shuts off Munister Dryer Repair 0 01-08-2011 03:37 PM



All times are GMT -7. The time now is 02:17 AM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17