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Cabrio washer skipping cycles

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The cabrio washer is skipping cycles. When we turn it on a regular cycle it will say it has 56

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  #1 (permalink)  
Old 09-11-2012, 07:03 PM
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Default Cabrio washer skipping cycles
Model Number: wtw6400sw2   Brand: Whirlpool   Age: 1 - 5 years   

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The cabrio washer is skipping cycles. When we turn it on a regular cycle it will say it has 56 minutes remaining and goes through the wash cycle normally. Then suddenly it will skip to 6 minutes remaining and will say it is in a spin cycle. It does drain the water out but does not spin. We have not received any error messages other than "OL" - but it will throw that code with nothing in it as well. We have cleaned and checked the washer plate, tubs and drain pump. We can't find anything else wrong... please help!!


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  #2 (permalink)  
Old 11-19-2013, 03:50 PM
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Default

Quote:
Originally Posted by Krissyindayton View Post
The cabrio washer is skipping cycles. When we turn it on a regular cycle it will say it has 56 minutes remaining and goes through the wash cycle normally. Then suddenly it will skip to 6 minutes remaining and will say it is in a spin cycle. It does drain the water out but does not spin. We have not received any error messages other than "OL" - but it will throw that code with nothing in it as well. We have cleaned and checked the washer plate, tubs and drain pump. We can't find anything else wrong... please help!!
I had the same problem with a Cabrio WTW6300. When it ended the wash cycle prematurely the "ol" was displayed and the clothes were very wet and not clean. I was able to spin them using the manual test. After determining what was meant by the basket floating, that is the basket moves up and then down about an inch as referenced to the agitator when you pull up on the basket. You should hear a clunk at each end of the movement. I followed the online disassembly video and determined that the basket did not float and was stuck on the shaft. I pulled up on the basket and simultaneously smacked down on the shaft with a "rubber" mallet a few times. The basket finally broke loose. A visual check showed rust on the shaft. I removed it with some fine emery cloth and oil. Then clean the shaft, lubricate lightly with some water resistant grease, re-assemble and my "ol" problem went away. the washer now works like new.
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