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Washer won't agitate, drain, or spin

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Please help, this is my 4th washer! Kenmore series 70 will fill, then will not agitate (makes clcking noise. Cannot

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  #1 (permalink)  
Old 04-18-2012, 06:57 AM
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Default Washer won't agitate, drain, or spin
Model Number: 20712-990   Brand: Kenmore   Age: 5 - 10 years   

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Please help, this is my 4th washer! Kenmore series 70 will fill, then will not agitate (makes clcking noise. Cannot turn agitator by hand even. It also will not drain or spin, all the while still making this clicking noise. What should I check? Thanks!


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  #2 (permalink)  
Old 04-18-2012, 12:47 PM
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Hi.

Please provide the correct model number.

Simon.
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Old 04-21-2012, 07:02 AM
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Default

Quote:
Originally Posted by Simon / APP Team View Post
Hi.

Please provide the correct model number.

Simon.
The model # is110 20712 990. Last load was heavy duty agitate mode. Chinking sound now. No agitate, drain or spin. Thanks for your reply. Must go drop $20 at laundrmat now.
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Old 04-21-2012, 07:03 AM
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Default Machine repair help.

Quote:
Originally Posted by Simon / APP Team View Post
Hi.

Please provide the correct model number.

Simon.
The model # is110 20712 990. Last load was heavy duty agitate mode. Chinking sound now. No agitate, drain or spin. Thanks for your reply. Must go drop $20 at laundrmat now.
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Old 04-21-2012, 07:08 AM
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Default P.S.

Also, cannot turn agitator by hand, locked up. But would that effect draining? Its weird.
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Old 04-23-2012, 11:27 AM
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Hi.

To get to the pump,motor and transmission you need to remove the cabinet.
Unplug the unit.
Pry off the end caps, remove two screws and lift the control panel.
Remove two clips (one on each side), disconnect the lid switch plug.
Remove the cabinet.
Remove the drain pump of the motor shaft and start the washer (in agitate).
If the pump is bad - replace it.

The drain pump Part number: 3363394

Part number: 3363394


Thank you.Post the results.

Simon.
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