Hi Fred and Pam

Well, sorry you have not been able to get the machine up and running after spending that money.

Can you post your full model number so we can see exactly what machine you have and also post the part number that you purchased so we can see exactly what you purchased. We then may be able to make some suggestions to get you going again.

Thanks

Hi Guys

Because I am not there to talk with you and see your machine I am going to have to make some assumptions.

1. When you say the pump is definitely working I am assuming that you have observed it operating in both the counterclockwise direction (recirculation) and clockwise direction (drain mode).

2. When the machine is supposed to be draining, the pump is turning clockwise but no draining takes place.

3.The recirculation process works ok.

If this is case, then there would seem to be two possibilities (actually more, but lets concentrate on two for the time being).

1. There is an obstruction in your drain hose system. I know you have checked this and not found anything. Check the drain outlet from the machine to the sewer line..

2. The problem is in your drain check balls. Your model has two check balls which close off water ports. In recirculation mode a check ball closes off the drain port, in drain mode another check ball closes off the recirculation port. So, it seems like the most likely problem is the check ball that closes off the drain port is stuck, and so the machine cannot drain.

Unfortunately this second item is unlikely, but it is the best explanation we are left with. If the pump is operating correctly the water must drain unless there is an obstruction, either in the drain hoses/drain system itself or that check ball.

Anyway, see if you can get the drain system working by freeing up the drain hoses/drain line or the check ball, and if so then see if your control panel issue is still present.

I understand your need to fix this machine, but the service tech who first advised you was right on. These are great machines when they work, but when they do not, well, that's what you are experiencing.

If you have to replace the control panel I would say bite the bullet and get a no-frills top loading machine.

Well, see what you can do, post the results and let us know in detail what the control panel is doing.

Good luck, hope all this helps.

Well, I am sorry you were not able to fix it, but in the long run you will be better off with a different machine. This machine is great when it works properly, but when it does not, well, you have that experience.

I am at a loss to explain why your machine would not drain. If the pump changed direction from recirculation mode and there was nothing blocking the discharge, the water had to leave the machine. Based on the design I do not think there is any way the water can recirculate if the pump is turning clockwise, unless there is a problem with the check balls, which you say there is not.

Good luck with your new washer.