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Whirlpool Duet Steam Washer Problem

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I have began to notice that when the Washer spins out it has gotten extremely loud. We thought we noticed

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  #1 (permalink)  
Old 08-21-2009, 11:07 AM
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Default Whirlpool Duet Steam Washer Problem
Model Number: WFW9500TW01   Brand: Whirlpool   Age: Less than 1 year   

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I have began to notice that when the Washer spins out it has gotten extremely loud. We thought we noticed a metallic like squeak a month ago. It was kind of off and on and it was "NOT" your normal squeak, it sounded like a metal on a metal sound. We don't notice that sound anymore.

However now when the washer spins out, it is very loud almost deafening. It can't be right. I don't know if this can be caused by a bad belt or defective pulley. Any ideas?


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Last edited by john.d.frank : 08-21-2009 at 04:08 PM.
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  #2 (permalink)  
Old 08-22-2009, 04:38 PM
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Hi John

Your washer is too new for me to have any experience on it, or to obtain a service manual, but if it is less than 1 year old you should be able to get a cost free visit from a Whirlpool service tech.

You paid a lot for that machine, and part of the cost was the warranty, so insist on getting them to fix it.
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Old 08-24-2009, 06:36 AM
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sidfink43,

Thanks for the reply. The Serviceman was here over the weekend and diagnosed what we hope is the problem. It sounds like a bearing in the drum. What amazed me was is what the cost will be for repairs. The bill doesn't go to me, so I guess I shouldn't mind, but Whirpool may have been better off replacing the washer entirely.

They have or (are going to) replace the basket, outer drum, pulley, belt, and nut that secures it all. I did find a parts manual and didn't see the bearing he mentioned, but it's my understanding that it's in the drum or something. Anyway, the parts, labor, etc. may total over $900.00, wow!

I'll let you know how it all turns out. Thanks again.
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Old 08-24-2009, 07:11 AM
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Hi John

Yeah, some front loaders are being designed so that a simple repair like a bearing requires changing out almost the entire basket assembly. They don't sell just the bearing separately.

Glad you got yours done under warranty, and let us know how it turns out.
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