Originally Posted by linleason
My whirlpool duet washer won't drain. It usually shuts off on rinse or spin. The code is f02 which would indicate the need for a new water pump, but the tub also won't spin. The water pump runs but is noisy. Does a faulty water pump stop the tub from moving or do we likely hava a nother problem in addition to the pump?thanks. We just bought this washer used.
I think I know what the problem might be. I bought my washer used as well and had the same issue after about 4 months. First, disconnect the drain house from the back (the hose that goes to your wall). Take it it outside and blast a garden hose throught it (with a garden hose gun on the end to get good pressure). If that doesn't do it (like it didn't for me) you probably have something stuck where the water begins to drain from the drum (inside the washer). First, try to drain your washer using the drain/spin cycle. If your problem is real bad, this may not work. Then, open the back of it (you'll be surprised at how simple it looks inside). Get on the floor and look under the drum. You'll see a black, ribbed hose that is about 4 inches wide connected to the drum. You'll need to disconnect this...but, know that you'll get some water pouring out. I thought the water wasn't going to stop, but it wasn't too bad. Have about 3 big towels handy. After you remove this (and clean up the water, look at where the other end of that black hose is connected to. I reached in that little hole and pulled out a whole, adult wool sock, 2 baby socks, pieces of paper, coins and a couple of other things. The hole was only about 2 inches wide, and I couldn't believe how many things were in it. That is why I always use those mesh, lingerie bags for socks whenever I do laundry now. I guess the drain in the machine is so powerful that it can just suck socks (and probably wash cloths) and anything small through it. After you clean it out, just reattach the hose the way you took it off, put the back back on and you should be good to go. Good luck.