Discuss

Found repaired part inside a new purchase product, after 4 years

 in

Washer Repair

. "

Hi, I wanted some help. I bought a whirlpool washer from BestBuy 4 years ago. It worked OK until recently,

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » Found repaired part inside a new purchase product, after 4 years

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 07-29-2009, 09:00 AM
Junior Member
 
Join Date: Jul 2009
Posts: 3
benik9 is on a distinguished road
Default Found repaired part inside a new purchase product, after 4 years
Model Number: LSB6000PQ1   Brand: Whirlpool   Age: 1 - 5 years   

Appliance Parts from AppliancePartPros.com


Hi, I wanted some help.

I bought a whirlpool washer from BestBuy 4 years ago. It worked OK until recently, when it began to leak from the bottom. One repair expert said it might cost about 2-300$ at minimum.

Not knowing what's the problem, I thought of throwing it away and buying a new one, since it's 4 years anyway and the repair cost might be as much as the original purchase price (380).

But, after some search and looking under the washer, I saw that the leak was likely from the white drain pump.

I was able to open the case after getting some instructions, and found that the drain pump was "repaired". There were a couple thick beads of dark gray glue on the pump, along the circle on the drain pump's flat face. It was something I never knew.

I confirmed that it was where water was leaking, by pouring a cup of water in the tub - the water seeped through the beads.

I never did a repair on the washer. The pump was repaired either at the factory or somewhere before my original purchase. It was not an open box item. It was a new purchase.

I emailed Whirlpool if they knew anything about why this product has a repaired part. They replied they would never do that.

So I called the Bestbuy store where I bought it. They told me to call GeekSquad. I called Geeksquad and was referred to the Consumer Relations and I filed my complaint with them.

But, when I called them again, they told me they don't know what they need to do, since I don't have a service plan.

I didn't know how to respond. I feel deceived - this is different from buying a product with a "defective" part. They knowingly put a significant part that clearly had a problem and repaired. And it proved so - after 4 years.

It bothers me that I may not be the only one with this problem.

Has anyone seen this kind of business practice? This is the photo. I believe the water leak is from where the beads are. I wonder whether the Bestbuy person thinks they are just drops of sealant (widely used in the factory) randomly landing there. I also added an enlarged image of the leaky spot.



You can see the rust at the bottom of the pump so it seems it's been going on for some while.




I posted this to Bestbuy's user forum, and was told by a Bestbuy designated person that the gray beads were sealant of some kind, and said there's nothing suspicious or foul about them being on the pump.

I hope it's OK to copy their comments:

================================

The grey beads pictured look like a sealant, usually epoxy or silicone based. It is sometimes used in washing machine pumps, as well as many other types of appliances. While I cannot answer why it is in this Whirlpool unit, it is commonly used in the manufacture of many appliances. What you have pictured just looks like a sloppy application with overflow.



If the unit was bought new as you have stated, then the box is never opened when received from the factory, by our stores until it is delivered.


After four years of use, any washing machine can start to fail, and while I do apologize that you have been inconvenienced by the leak in your unit, I honestly cannot state that any type of wrong doing has occurred without input by a qualified technician.


If you truly feel that your unit was repaired, I would contact a factory authorized technician to assess the situation further, then contact Whirlpool. As the manufacturer of the unit, they should be your point of contact.


Related Models
Whirlpool LSB6000PQ1 AUTOMATIC WASHER
Whirlpool LSB6000PQ2 AUTOMATIC WASHER
Whirlpool LSB6200KQ0 WASHER
Whirlpool LSB6200KQ1 AUTOMATIC WASHER
Whirlpool LSB6200PQ0 AUTOMATIC WASHER
Whirlpool LSB6200PQ1 AUTOMATIC WASHER
Whirlpool LSB6200PQ2 AUTOMATIC WASHER
Whirlpool LSB6300LQ0 WASHER - DIRECT DRIVE
Whirlpool LSB6300LW0 WASHER - DIRECT DRIVE
Whirlpool LSB6300LW1 AUTOMATIC WASHER
Whirlpool LSB6300LW2 AUTOMATIC WASHER
Whirlpool LSB6300LW3 AUTOMATIC WASHER
Whirlpool LSB6300PW0 AUTOMATIC WASHER
Whirlpool LSB6300PW1 AUTOMATIC WASHER
Whirlpool LSB6300PW3 AUTOMATIC WASHER
Whirlpool LSB6300PW4 AUTOMATIC WASHER
Whirlpool LSB6400KQ0 WASHER
Whirlpool LSB6400KQ1 WASHER
Whirlpool LSB6400LW0 WASHER - DIRECT DRIVE
Whirlpool LSB6400LW1 AUTOMATIC WASHER
Whirlpool LSB6500PW0 AUTOMATIC WASHER
Whirlpool LSB6500PW1 AUTOMATIC WASHER
Whirlpool LSB6500PW2 AUTOMATIC WASHER
Whirlpool LSB6500PW3 AUTOMATIC WASHER
Whirlpool LSB6500PW4 AUTOMATIC WASHER
 LSC21943ST Refrigerator
 LSC26905SB Refrigerator
 LSC26905SW Refrigerator
 LSC26905TT Refrigerator
 LSC26945SW Refrigerator
 LSC26945TT Refrigerator
 LSC27910SB Refrigerator
 LSC27910ST Refrigerator
 LSC27910SW Refrigerator
 LSC27910TT Refrigerator
 LSC27926SB Refrigerator
 LSC27926ST Refrigerator
 LSC27926SW Refrigerator
 LSC27926TT Refrigerator
 LSC27931SB Refrigerator
 LSC27931ST Refrigerator
 LSC27931SW Refrigerator
 LSC27950SB Refrigerator
 LSC27950ST Refrigerator
 LSC27950SW Refrigerator
 LSC27970ST Refrigerator
 LSC27990TT Refrigerator
 LSC27991TT Refrigerator
Whirlpool LSC5000PQ0 AUTOMATIC WASHER
Whirlpool LSC5000PQ1 AUTOMATIC WASHER
Whirlpool LSC5000PQ2 AUTOMATIC WASHER
Whirlpool LSC6244AW0 Washers*
Whirlpool LSC6244BQ0 Washers*
Whirlpool LSC6244BW0 Washers*
Whirlpool LSC8244BG0 AUTOMATIC WASHER
Whirlpool LSC8244BG1 AUTOMATIC WASHER
Whirlpool LSC8244BN0 AUTOMATIC WASHER
Whirlpool LSC8244BN1 AUTOMATIC WASHER
Whirlpool LSC8244BQ0 AUTOMATIC WASHER
Whirlpool LSC8244BQ1 AUTOMATIC WASHER
Whirlpool LSC8244BW0 AUTOMATIC WASHER
Whirlpool LSC8244BW1 AUTOMATIC WASHER
Whirlpool LSC8244BZ0 AUTOMATIC WASHER
Whirlpool LSC8244BZ1 AUTOMATIC WASHER
Whirlpool LSC8244DQ0 AUTOMATIC WASHER
Whirlpool LSC8244DZ0 AUTOMATIC WASHER
Whirlpool LSC8244EQ0 WASHER
Whirlpool LSC8244EQ1 WASHER
Whirlpool LSC8244EZ0 WASHER
Whirlpool LSC8244EZ1 WASHER
Whirlpool LSC8245AN0 AUTOMATIC WASHER
Whirlpool LSC8245AQ0 AUTOMATIC WASHER
Whirlpool LSC8245AW0 Washers*
Whirlpool LSC8245BW0 Washers*
Whirlpool LSC9000PW0 AUTOMATIC WASHER
Whirlpool LSC9000PW1 AUTOMATIC WASHER
Whirlpool LSC9000PW2 AUTOMATIC WASHER
Whirlpool LSC9245BN0 AUTOMATIC WASHER
Whirlpool LSC9245BN1 AUTOMATIC WASHER
Whirlpool LSC9245BQ0 AUTOMATIC WASHER
Whirlpool LSC9245BQ1 AUTOMATIC WASHER
Whirlpool LSC9245BW0 AUTOMATIC WASHER
Whirlpool LSC9245BW1 AUTOMATIC WASHER
Whirlpool LSC9245BZ0 AUTOMATIC WASHER
Whirlpool LSC9245BZ1 AUTOMATIC WASHER
Whirlpool LSC9355AG0 AUTOMATIC WASHER
Whirlpool LSC9355AN0 AUTOMATIC WASHER
Whirlpool LSC9355AW0 Washers*
Whirlpool LSC9355BN0 AUTOMATIC WASHER
Whirlpool LSC9355BN1 AUTOMATIC WASHER
Whirlpool LSC9355BQ0 AUTOMATIC WASHER
Whirlpool LSC9355BQ1 AUTOMATIC WASHER
Whirlpool LSC9355BW0 AUTOMATIC WASHER
Whirlpool LSC9355BW1 AUTOMATIC WASHER
Whirlpool LSC9355BZ0 AUTOMATIC WASHER
Whirlpool LSC9355BZ1 AUTOMATIC WASHER
Whirlpool LSC9355DQ0 AUTOMATIC WASHER
Whirlpool LSC9355DZ0 AUTOMATIC WASHER
Whirlpool LSC9355EQ0 AUTOMATIC WASHER
Whirlpool LSC9355EQ1 DIRECT-DRIVE WASHER
Whirlpool LSC9355EZ0 AUTOMATIC WASHER
Whirlpool LSC9355EZ1 DIRECT-DRIVE WASHER
Admiral LSD2615HEB REF - SXS/I&W
Admiral LSD2615HEW REF - SXS/I&W
Admiral LSD2615HEZ REF - SXS/I&W
Maytag LSE1000 STACKED LAUNDRY- ELE
Maytag LSE1000T Stacked Laundry - Ele
Jenn-Air LSE2700W STACKED LAUNDRY- ELE
Jenn-Air LSE2700W-8 STACKED LAUNDRY- ELE
Jenn-Air LSE2700W-C STACKED LAUNDRY- ELE
Jenn-Air LSE2704W STACKED LAUNDRY- ELE
Jenn-Air LSE2704W-8 STACKED LAUNDRY- ELE
Maytag LSE7800 STACKED LAUNDRY- ELE
Maytag LSE7800ACE STACKED LAUNDRY- ELE
Maytag LSE7800ACL STACKED LAUNDRY- ELE
Maytag LSE7800ACW STACKED LAUNDRY- ELE
Maytag LSE7800ADE STACKED LAUNDRY- ELE
Maytag LSE7800ADL STACKED LAUNDRY- ELE
Maytag LSE7800ADW STACKED LAUNDRY- ELE
Maytag LSE7800AEE STACKED LAUNDRY- ELE

Last edited by benik9 : 07-29-2009 at 09:37 AM. Reason: Added wording
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 07-30-2009, 04:14 PM
Senior Expert
APP Volunteer
 
Join Date: Mar 2009
Posts: 10,672
sidfink43 has a spectacular aura about
Default

Hi Benik

You are right to be upset, but I think your complaint is with Whirlpool. It is highly unlikely Best Buy did anything but take delivery of the machine in a box, deliver it in a box and never ever touched anything inside the machine.

Contrary to what you were told, fixing this part at the factory is not routine, and probably not even allowed. I am guessing some idiot in a hurry broke the pump and rather than stop the line he or she squirted some sealer on it. This is rediculous, the part is very inexpensive for the mfg and it would have taken very little time to replace it.

Unfortunately, there is little you can do, I hope your posting made you feel better, and good luck in the future. This should never have happened.
__________________
-
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Dryer Wont Heat And Found Green Cable Laying Inside Of Unit laurieallthumbs Dryer Repair 1 01-01-2010 05:15 AM
tub wobbles and oil found inside machine on bottom plate b.gale Washer Repair 1 08-29-2009 04:14 AM
a burner does not work. same thing happened years ago but forgot part it was jefflayman Oven Repair (including Ranges and Cooktops) 1 02-09-2009 08:35 PM



All times are GMT -7. The time now is 02:41 PM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17