[jjriggs]

I am frustrated with my washing machine! I am getting the F-11 and F-DL codes which I understand to mean that there is possibly a communication error or a door lock error. What do I need to replace? What part numbers do I need and how do I determine which problem I have? Any help would be greatly appreciated, I'm worried that it's going to quit completely!

[richappy]

Pull off the front bottom panel and check your service sheet to verify error codes. You probably have a bad door switch. Download the service manual I put into this site and follow directions to test switch.

[misterfixall]

these error codes are not specific FDL can mean door latch failure .it can also mean the ccu board has failed also F11 can mean mean anything from motor to motor control board to ccu board to wiring harness connecting ccu to mcu to motor. if you do not know how to diagnose with out error code you may end up buying wrong part. sometimes doorlatch is not problem central control board CCU is

[misterfixall]

can you manage to lock +unlock door buy shutting off machine and starting over .does it run for a while then shut down / if you shut of machine will door unlock .if so ccu board could be problem

[richappy]

Well said Mr fixitall. I go with the most probable failure, however without a meter
diagnosing this will be almost impossible.

[CAT88]

Hi, I"ve been though this all year long with all the fdl, door lock, f11 error codes ect.I have had the top of the washer off at least 20 times. Imagine That on a $1400.00 top of the line product .They are usually caused by loose connectors going to the computer board. Shaking them around sometimes works.They vibrate loose during spinning cycle. I added small amount of solder on all connectors were wire clips on computer board.This worked for a few months. Then the board went all together.Blew out 2 resistors on board.Had to replace The board.The relays are supposed to be undersized To . The odds are that you will eventually have to replace the cpu (computer board).They are around $150.00 on the net. I hope you have a better outcome then me. The computer board in this machine has real problems with it and should be recalled.I got the sears smart agreement for $270.00 because I didn"t want to pay $150.00 for a new board and have that not be the problem. Most if not all places will not refund your money on electrical parts.Sears guarrentees to fix it or give you a $500.00 in store credit.It ended up being the cpu board with labor it was $410.00. And we still have a 1 year full warranty under this plan if anything else fails again.Happy new years Craig

[jjriggs]

Thank you for your reply. After checking the connections in the troubleshooting manual the display on the front of the machine is showing "Control Locked" and the machine won't do anything. The "Control Lock" light will not go off and the washing machine will not start. Any suggestions?

[CAT88]

Hi. Google search (Kenmore elite he4t self diagnostic test mode how to) It will come up in the epinion section. It will explain the steps that sears uses to self diagnose the machine. Good luck Craig

[misterfixall]

have you tried pushing cancel /pause button twice to see if it pumps out, wait till it completes cycle on it own +then start over /will door lock ? will it wash ?will it unlock? does it do nothing ?

[richappy]

Sometimes vibration will shake loose a connector or a connector pin. Just check all of them.
Also, others have pried loose the relay tops on the control board, cleaned the contacts, glued back the tops, and found the washer worked fine.