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Motor Does Not Rotate Drum

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I opened the door after a complete wash cycle only to find that some of the clothes were dry and

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Old 05-17-2009, 02:30 PM
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Default Motor Does Not Rotate Drum
Model Number: 417.39012891   Brand: Frigidaire   Age: 5 - 10 years   

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I opened the door after a complete wash cycle only to find that some of the clothes were dry and some were wet. I donít think the drum ever rotated during the entire wash.

Upon examination, the belt is properly connecting the motor and drum. I can manually spin the drum and when I do both the belt and the shaft on the motor spin. The smaller motor that drains water from the drum works fine.

I suspect that it is the motor but wanted to confirm it before ordering given the return policy on motors. Is there an easy way to confirm my assumption about the motor?

Thanks for any assistance.


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  #2 (permalink)  
Old 05-17-2009, 04:45 PM
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Have you watched the washer during the spin cycle?

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Old 05-17-2009, 05:04 PM
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hey gene............if you please could ya help me with a problem???
our whirlpool washer will NOT rotate........it makes a clicking noise when it runs in the spin cycle,,,,,,the pump is still working tho............it WILLNOT spin!!!!! thoughts????

thanks
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Old 05-17-2009, 05:06 PM
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Quote:
Originally Posted by penngator View Post
hey gene............if you please could ya help me with a problem???
our whirlpool washer will NOT rotate........it makes a clicking noise when it runs in the spin cycle,,,,,,the pump is still working tho............it WILLNOT spin!!!!! thoughts????

thanks
What is the complete model number of the washer?

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Old 05-19-2009, 11:07 AM
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Quote:
Originally Posted by Gene View Post
Have you watched the washer during the spin cycle?

Gene.
Yes, the water flows into the drum, the drum does not turn, and the water pump pumps the water out of the machine. You never hear the main motor turn on.
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Old 05-19-2009, 01:56 PM
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Quote:
Originally Posted by slappetito View Post
Yes, the water flows into the drum, the drum does not turn, and the water pump pumps the water out of the machine. You never hear the main motor turn on.
Remove the front bottom access panel and look for an envelope with the tech sheets. Perform the troubleshooting as instructed in the tech sheets and post the results.

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