Rank: Member
Groups: Registered
Joined: 11/3/2011(UTC)
Posts: 1
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My wife started a load of laundry. Later she checked on it and noticed it was in mid cycle, but it was stopped. The door lock light is on and nothing we do releases the door. We've turned it off and even unplugged it. The control panel appears normal, but if a cycle is started, the machine just makes a noise like its trying to run. Any ideas?
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Rank: Advanced Member
Groups: Senior Expert
Joined: 3/29/2009(UTC)
Posts: 11,699
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There are a lot of Neptune models so it is hard to say without knowing what yours is. Here is how to open it up for the basic Neptune MAH 3000 if you have not already done so. An emergency access cord (filament) is attached
to the sliding gear, should the wax
motor fail in the extended position and entry
into the washer is necessary. To gain access
to the cable, removal of the dispenser bezel is
necessary. Once removed, the cable is exposed.
By carefully applying both a steady
pull of the access cord and opening force to
the door, the wax motor is overridden and the
sliding gear is pulled from right to left away
from engagement with the rotating gear.
Thus, allowing the rotating gear to release the
wire loop of the door.
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