[Gravy]

I have been searching the Internet for the past two days and have found other Whirlpool Calypso washer owners experiencing the same problem that I have; namely, that my control panel will not function when I press any of the touch screen buttons except the cancel/clear button. Upon doing so, the panel displays "8 minutes remaining" but will not allow any other functions to be activated. Also, I cannot remove the "8 minutes remaining" message except by unplugging the washer.

Upon reading the instruction manual for my washer, I learned that the "8 minutes remaining" message is associated with the extended spin cycle option.
Other queries to your forum regarding this same symptom have indicated a problem with the Control Panel Assembly.

My question to your experts is: Should I just go ahead and replace the Control Panel Assembly or could it be a problem with one of the other electronic circuit boards instead (e.g., Motor Control Board or Machine Control Board)? Your advice is appreciated, Gravy

[Gene]

The first thing I would do is check the touch pad as described in the service manual (page 53).

Depending on the result of the test the touch pad or the control board should be replaced.

- The part number for the control panel (pewter) AP3881391

- The part number for the control panel (pearl) AP3884746

- The part number for the main control board AP3837551


- Here are the break down diagrams for the Whirlpool washer Model GVW9959KQ1

Gene.

[ruffentine]

my issue sounds simular. The cycle will not finish, it seems to get stuck around 22 min. when i do a rinse and spin cycle; it stays on the eight min mark and sounds like it wants to start to spin but wont.

[Gene]

If the model number of your washer is similar to the model number from the Gravy's post then you can use the same instructions.

Gene.

[calypsohelp]

I am having this problem with my washer and am trying to decide if we should repair it ourselves or call someone. I'm pretty good following instructions and figuring things out, but this would be a totally new venture. Is there special equipment needed to do this? (For instance, the touch pad test - what meter do you use to conduct this test and is it worth it to buy one?) Are there safety concerns that a novice should keep in mind? (I read something about ESD and a wrist bracelet, etc in the manual and this kind of went over my head.) Are there step by step instructions available somewhere for changing the control panel/touch pad (whichever I would need)? Thanks much for your input.

[Gene]

Can you be more specific on the problem? What is the complete model number of the washer?

Gene.

[calypsohelp]

Sure. Thanks for your reply.

Model GVW9959VQ2

When the washer is plugged in, the extended cycle (8 minutes) light comes on and the machine beeps. This flickers on and off and beeps pretty much constantly. The only way to get it to stop is to unplug the washer. When the washer is plugged in, If I am lucky, in between this flickering on and off, I can push cancel and then push one of the load cycle buttons (normal/delicate/etc) to do a load of laundry. When I do push the buttons, it is hit or miss if they will work and I usually try pushing in several different places/at different angles within the one button to find the spot that will trigger it to finally work - but this changes; the buttons do not always respond to being pressed in the same place each time. But even throughout the wash cycle, the extended spin button continues to flicker on and off and beep and, I might add, drive me completely crazy. When I do a load of laundry, even though the extended spin option is on most of the time, I don't think it actually runs the extended spin cycle, but I could be wrong about that.

I hope that helps and wasn't too wordy!
Thanks a lot.

[Gene]

The problem with your washer looks very similar to the problems described previously. So the solution is the same as described above. I'm not sure about the correct part numbers for your washer because the model number you posted does not come up.

Gene.

[michael12345]

hey guys,

i'm experiencing the exactly same problem, washer bips while dispays 8 min in the extended cycle mode ... the tips provided suggest to troubleshoot by checking touch pad results ... can anyone confirm they were able to successfuly fix the issue? Is it the control panel that needs replacement? I think i may need to call Whirlpool support, but would like to see if this problem is bigger than i could handle by myself and may be worth consider buying new one?

Thanks for all your help!

Michael

[calypsohelp]

Originally Posted by michael12345

hey guys,

i'm experiencing the exactly same problem, washer bips while dispays 8 min in the extended cycle mode ... the tips provided suggest to troubleshoot by checking touch pad results ... can anyone confirm they were able to successfuly fix the issue? Is it the control panel that needs replacement? I think i may need to call Whirlpool support, but would like to see if this problem is bigger than i could handle by myself and may be worth consider buying new one?

Thanks for all your help!

Michael

Michael,
I had this problem off and on, and was still able to randomly get lucky and use the machine. But then it got to the point of no return. I am no electrician by any means. I ended up calling maintenance. He tried to "fix" it even by cutting through the extended spin button to deactivate that option, to see if I could use the machine without that option. That didn't work, so I had to get a new control panel. Labor and parts came to around $400. We went ahead and repaired, and planned that the next time we need maintenance we'll buy new. I haven't had any problems with the new control panel, around 4-5 months later now. For what it's worth, he said that the Whirlpool Duet is what all at his shop own and love, and seems to have the least maintenance required of the HE machines. (They also said that the steam features on the Duet especially for the washer are not really practical, worth the extra cost, or necessary.) He was certified to work on Whirlpool, but was part of a local HVAC maintenance company not completely tied to Whirlpool. I found them quite accomodating and trustworthy.