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Whirlpool washer machine problem

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After I connected the water lines to the back and opened the valves the water kept running inside the washer

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Old 09-23-2011, 04:43 PM
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Default Whirlpool washer machine problem
Model Number: wtw5500sq0   Brand: Whirlpool   Age: 1 - 5 years   

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After I connected the water lines to the back and opened the valves the water kept running inside the washer machine. Without starting it or turning it on the water just runs into the tank overflowing it and spilling on the floor. Not sure what it is could anyone help please?


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  #2 (permalink)  
Old 09-24-2011, 07:53 AM
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Quote:
Originally Posted by matogi7 View Post
After I connected the water lines to the back and opened the valves the water kept running inside the washer machine. Without starting it or turning it on the water just runs into the tank overflowing it and spilling on the floor. Not sure what it is could anyone help please?
Matogi,

You most likely have a stuck solenoid on the fill valve,

Part number: AP3892214

Part number: AP3892214


If you have to turn the faucets off at the wall to stop the water from filling.

If you have to unplug the power cord, but leave the faucets open, to stop the water from filling, you'd have a bad water level switch or air dome hose issue.

Part number: AP4567129

Part number: AP4567129


Thanks,
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Old 09-24-2011, 10:44 AM
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Quote:
Originally Posted by Joe / APP Team View Post
Matogi,

You most likely have a stuck solenoid on the fill valve,

Part number: AP3892214

Part number: AP3892214


If you have to turn the faucets off at the wall to stop the water from filling.

If you have to unplug the power cord, but leave the faucets open, to stop the water from filling, you'd have a bad water level switch or air dome hose issue.

Part number: AP4567129

Part number: AP4567129


Thanks,
Thank you Joe, sounds like the stuck solenoid is the issue, so is this something I could repair myself? And how would I find instructions to do this? Thank you soooooo much for your time and response!!
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Old 09-24-2011, 11:13 AM
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Quote:
Originally Posted by matogi7 View Post
Thank you Joe, sounds like the stuck solenoid is the issue, so is this something I could repair myself? And how would I find instructions to do this? Thank you soooooo much for your time and response!!
Matogi,

Yes, it does sound like a stuck solenoid, but wanted to cover the other possibility for your description.

You can do this repair, it will require unplugging the power cord, disconnecting the fill hoses and removing the washer cabinet. You can handle it easily, I'm sure.
Heres some help:
"How to Remove / Access Control Panel
Using a Phillips screwdriver, remove the screw from each side of the console.
Note: Depending on the model of the washer screws could be: 1) in the front of the console; 2) in the back of the console or 3) behind the end caps
2. Pull the console forward and up to remove the tabs on the bottom of the end caps, out of the holes in the top.
3. Lift the console up and lay it on its back.
4. Unplug the harness connector for the lid switch.
5. Insert a flat screwdriver into the front edge of the clip (located on both sides), and pry back. Remove both clips from the holes in the cabinet and slide down the other end of the clips and out the slot in the rear panel.
6. Open and hold the lid while grabbing the cabinet front opening. Be sure when tilting the cabinet that the back edge clears the vacuum break.
7. Tilt the top of the cabinet toward you by pulling on the lid and opening of the cabinet. This releases the back slots of the cabinet from the tabs in the back of the base
8. Carefully pull the cabinet away from the base of the washer and set it aside.
Now you have access to most of the interior parts". 
It shouldn't take you long at all, and not all that hard to do.

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Old 09-24-2011, 11:52 AM
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Thank you very much, this is a great site and you were very helpful!!
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Old 09-24-2011, 11:58 AM
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Quote:
Originally Posted by matogi7 View Post
Thank you very much, this is a great site and you were very helpful!!
Matogi,

Thank You ,
Its our pleasure to assist, drop us a line when you're done with the repair, and let us know how it went.

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Old 09-24-2011, 12:01 PM
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I will, I am ordering the part now!!
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Old 09-24-2011, 12:52 PM
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Quote:
Originally Posted by matogi7 View Post
I will, I am ordering the part now!!
Great,

We should hear from you soon.
Until then,

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