Discuss

LG front load IE error - drain pump stuck on

 in

Washer Repair

. "

My front load LG washer has been working great since I bought it new 2 years ago (just now beyond

..."
 
 
Register | FAQ's | New Posts | Today's Posts | Extras
Appliance Repair Forum > Appliance Repair Help > Washer Repair » LG front load IE error - drain pump stuck on

Post New Thread  Reply By reading any content on this site you agree to AppliancePartsPros.com, Inc. disclaimer and Terms of Use.
 
LinkBack Thread Tools Search this Thread Display Modes
  #1 (permalink)  
Old 09-15-2011, 01:53 PM
Junior Member
 
Join Date: Sep 2011
Posts: 4
bcmike is on a distinguished road
Default LG front load IE error - drain pump stuck on
Model Number: wm2010cw   Brand: -other-   Age: 1 - 5 years   

Appliance Parts from AppliancePartPros.com


My front load LG washer has been working great since I bought it new 2 years ago (just now beyond the extended warranty). Last week a heavy bath mat caused an unbalanced load and the washer shook quite violently when it was spinning before I shut it off. Ever since, the washer displays an ie error after trying to fill for 10 minutes or so.

I've followed the recommended steps to fix the IE error, checked the inlet hoses, cleaned the inlet filters (weren't very dirty), and even tested the fill level switch and hose inside the machine. all checked out fine.

I believe the problem has to do with the drain pump being stuck on during the fill cycle. As the washer is filling with water, it is constantly being drained so it never fills up. As a test, I deliberately clogged the drain trap with a rolled up sock and the washer filled up in a couple of minutes then the cycle continued without any error, although I stopped it since it obviously took forever to drain. It is not a drain siphoning problem - the drain is fed into a standpipe above the top of the washer and it has plenty of room to breathe. I also ran through the diagnostic test in the LG service manual and during the test it sounds like the drain pump is running the entire time.

Could it be a wire was disconnected somewhere while it was shaking? I've got the top and back panels off the machine now but I'm not sure where else I should look for the problem? I assume I need to take the front panel off if I need to access the drain pump?


Related Models
 WM2010CW Washer
 WM2016CW Washer
 WM2032HS Washer
 WM2032HW Washer
 WM2042CW Washer
 WM2075CW Washer
 WM2077CW Washer
 WM2101HW Washer
 WM2233HD Washer
 WM2233HS Washer
 WM2233HU Washer
 WM2233HW Washer
 WM2277HB Washer
 WM2277HS Washer
 WM2277HW Washer
Jenn-Air WM227B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM227W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM236B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM236W WALLOVEN- S/C MWAVE ELE
 WM2432HW Washer
 WM2442HW Washer
 WM2455HG Washer
 WM2487HRM Washer
 WM2487HRMA Washer
 WM2487HWM Washer
 WM2487HWMA Washer
 WM2496HSM Washer
 WM2496HWM Washer
 WM2677HSM Washer
 WM2688HNM Washer
 WM2688HNMA Washer
 WM2688HWM Washer
 WM2688HWMA Washer
Jenn-Air WM27160B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM27160W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2720B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2720W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM27260B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM27260W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM27460B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM27460W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2750B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2750W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM277B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM277W WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2780B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM2780W WALLOVEN- S/C MWAVE ELE
 WM2801HLA Washer
 WM2801HRA Washer
 WM2801HWA Washer
 WM3001HPA Washer
 WM3001HRA Washer
 WM3001HWA Washer
Jenn-Air WM30460B WALLOVEN- S/C MWAVE ELE
Jenn-Air WM30460W WALLOVEN- S/C MWAVE ELE
 WM3431HS Washer
 WM3431HW Washer
 WM3632HW Washer
 WM3677HW Washer
 WM3988HWA Washer
Amana WM612 MWAVE- CNTRTP / STAND ALONE
Amana WM612 MWAVE- CNTRTP / STAND ALONE
Amana WM614 MWAVE- CNTRTP / STAND ALONE
Amana WM614 MWAVE- CNTRTP / STAND ALONE
Amana WM615 MWAVE- CNTRTP / STAND ALONE
Amana WM615 MWAVE- CNTRTP / STAND ALONE
Amana WM615 MWAVE- CNTRTP / STAND ALONE
Amana WM712 MWAVE- CNTRTP / STAND ALONE
Amana WM714 MWAVE- CNTRTP / STAND ALONE
Amana WM714 MWAVE- CNTRTP / STAND ALONE
Amana WM714 MWAVE- CNTRTP / STAND ALONE
Amana WM715 MWAVE- CNTRTP / STAND ALONE
Amana WM715 MWAVE- CNTRTP / STAND ALONE
General Electric WMCD2050G0WC Washer
General Electric WMCD2050H0WC WASHER
General Electric WMCD2050H1WC WASHER
General Electric WMCD2050H2WC WASHER
General Electric WMCD2050H3WC WASHER
General Electric WMCD2050H4WC WASHER
General Electric WMCD2050H5WC WASHER
General Electric WMCD2050H6WC COIN-OP WASHER
General Electric WMCD2050J0WC COIN-OP WASHER
General Electric WMCD2050J1WC WASHER
Jenn-Air WME3020B WALLOVEN- S/C MWAVE ELE
Jenn-Air WME3020W WALLOVEN- S/C MWAVE ELE
Jenn-Air WMG3020B WALLOVEN- S/C MWAVE GAS
Jenn-Air WMG3020W WALLOVEN- S/C MWAVE GAS
Whirlpool WMH1162XVB0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVB1 Microwave Oven 1.6 Cu. Ft.
Whirlpool WMH1162XVB2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVB3 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVB4 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVD0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVD1 Microwave Oven 1.6 Cu. Ft.
Whirlpool WMH1162XVD2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVD3 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVD4 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVQ0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVQ1 Microwave Oven 1.6 Cu. Ft.
Whirlpool WMH1162XVQ2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVQ3 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVQ4 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVS0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVS1 Microwave Oven 1.6 Cu. Ft.
Whirlpool WMH1162XVS2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVS3 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1162XVS4 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVB0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVB1 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVB2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVD0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVD1 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVD2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVQ0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVQ1 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVQ2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVS0 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVS1 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVS2 MICROWAVE OVEN 1.6 CU. FT.
Whirlpool WMH1163XVS3 MICROWAVE OVEN 1.6 CU. FT.
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
  #2 (permalink)  
Old 09-16-2011, 07:02 PM
Senior Expert
APP Volunteer
 
Join Date: Mar 2009
Posts: 10,672
sidfink43 has a spectacular aura about
Default

Ok, it sounds like your pump is staying on, which can either be problem with the control unit or the pump itself. I vote for the pump since it works when you make it fill.

I don't work on many of these and do not have one in front of me but I think you do access the pump by taking off the front.
__________________
-
Reply With Quote
  #3 (permalink)  
Old 09-17-2011, 08:49 AM
Junior Member
 
Join Date: Sep 2011
Posts: 4
bcmike is on a distinguished road
Default

Today I disconnected the ground wire from the pump and ran another cycle. (I was able to access the pump from the access hole in the bottom of the machine without taking the front panel off.

The water filled to the proper level in just a minute or two and started washing with no IE error. At the same time, I hooked up my multimeter to the (brown) drain pump wire at the back of the main board and it read 119V throughout the entire cycle, verifying that was getting constant power from the control board. Eventually, as expedted it gave me an 'OE error' after the first wash cycle finished and the water level didn't go down after a few minutes.

I guess that means the main board will have to be replaced?
Reply With Quote
  #4 (permalink)  
Old 09-17-2011, 09:51 AM
Senior Expert
APP Volunteer
 
Join Date: Mar 2009
Posts: 10,672
sidfink43 has a spectacular aura about
Default

yep, sounds like the control unit is sending power to the pump all the time.
__________________
-
Reply With Quote
  #5 (permalink)  
Old 09-17-2011, 10:26 AM
Junior Member
 
Join Date: Sep 2011
Posts: 4
bcmike is on a distinguished road
Default

Well I just called LG Canada and explained my problem. I was happy to see that LG Canada has a 3 year warranty on the controller (as opposed to 2 years in the US). Unfortunately I still have to pay $100 for a service call so they can confirm the problem. I am still wondering if the problem may be something other than the control board? Is there any other component that would trigger the controller to keep the drain pump running?
Reply With Quote
  #6 (permalink)  
Old 09-17-2011, 01:46 PM
Senior Expert
APP Volunteer
 
Join Date: Mar 2009
Posts: 10,672
sidfink43 has a spectacular aura about
Default

I don't have a wiring diagram for that model, but if you have access to it check and see if there is relay. I don't think there is, but if so the relay might be stuck. Otherwise the wiring diagram should show current coming directly out of the board.
__________________
-
Reply With Quote
  #7 (permalink)  
Old 09-20-2011, 06:55 AM
Junior Member
 
Join Date: Sep 2011
Posts: 4
bcmike is on a distinguished road
Default

Turns out it probably was a stuck relay. The LG technician just left. He replaced the control board with a new one and it's working great again. He thinks the drain pump relay somehow got jammed closed in the old control board, which he let me keep.

I discovered from another source that there is actually a service bulletin for this machine:

Service Bulletin no. : WW/M20100276

Date Issued: June 10, 2010

If the software version is: "IU:00"

You'll need a new MAIN BOARD (EBR43249701) and three new STRUTS (383EER3001F)

This only applies to the WM2010CW washer with SERIAL NUMBERS *up to* 906KWxxxxxx

A flaw in the ***software*** caused excessive spin-vibration----which also usually damaged the STRUTS.

NOTE: The new MAIN BOARD will have a ***software version*** of: IU:03

Interestingly both LG Canada and the technician couldn't find any record of this service bulletin, but it sounds like it is exactly what caused my machine to break down. Anyway, the control board was replaced under warranty and I confirmed that it has the newer IU:03 software, so I am happy. Thanks for all the helpful suggestions.
Reply With Quote
  #8 (permalink)  
Old 09-20-2011, 08:00 AM
Senior Expert
APP Volunteer
 
Join Date: Mar 2009
Posts: 10,672
sidfink43 has a spectacular aura about
Default

Well great, glad you got it fixed and that they were able to come through for you.

Good luck with your washer going forward, thanks for updating us also.
__________________
-
Reply With Quote
See inside of your appliance - diagrams and part photos for virtually every model.

powered by AppliancePartsPros.com
 
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
General Electric Front load washer stuck in drain cycle Jasonkmol Washer Repair 5 05-07-2012 09:53 AM
GE Front Load Washer Gets Stuck in Cycle - Error Code E22 loganer Washer Repair 0 08-14-2011 05:44 PM
GE front load pump cbilld Washer Repair 1 04-22-2011 12:00 PM
control panel stuck on neptune front load kdongs Washer Repair 0 09-12-2010 09:39 AM
Front Load Washer Door Stuck GlennaA Washer Repair 1 07-11-2008 06:52 PM



All times are GMT -7. The time now is 12:43 AM.

The content on this web site is for informational purposes only and is not intended to replace an on-site diagnosis from a qualified appliance service technician. By reading any content on this site you agree to AppliancePartsPros.com , Inc. disclaimer and Terms of Use.
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17