[absynthe714]

Hello, I was looking for a little help, I own a G.E. WCVH6260HWW front loading washing machine. It has started a major leak on the floor. I cleaned the pump filter out, (it was horribly clogged, so I thought that was the problem) but when I ran it again, it still leaked. I then took the filter out again, and water came out, about an eighth of a buckets worth. Since I am NOT a washer expert, I was thinking the pump may be bad, but I hear that there might be a blockage in the impeller blades. With the filter being there, how likely is this? If the pump is bad, is it easy to replace? Also, is it worth it to fix it? Or should I just buy a new one. I found the pump part and it was basically $130.00. Also, Being the part is that expensive, is there another thing that could be wrong based on these symptoms? I would hate to buy it and have that NOT be the problem. Any assistance here would be greatly appreciated. Thanks in advance.

[Joe / APP Team]

Originally Posted by absynthe714

Hello, I was looking for a little help, I own a G.E. WCVH6260HWW front loading washing machine. It has started a major leak on the floor. I cleaned the pump filter out, (it was horribly clogged, so I thought that was the problem) but when I ran it again, it still leaked. I then took the filter out again, and water came out, about an eighth of a buckets worth. Since I am NOT a washer expert, I was thinking the pump may be bad, but I hear that there might be a blockage in the impeller blades. With the filter being there, how likely is this? If the pump is bad, is it easy to replace? Also, is it worth it to fix it? Or should I just buy a new one. I found the pump part and it was basically $130.00. Also, Being the part is that expensive, is there another thing that could be wrong based on these symptoms? I would hate to buy it and have that NOT be the problem. Any assistance here would be greatly appreciated. Thanks in advance.

Absythe,

Are you sure the leak is not from the drain pipe(it may be partially clogged and backing up) ?

When you removed the access panel, did you notice/see water on the bottom/base interior of the washer ?

Here are some instructions for accessing and removing the drain pump, it should help quite a bit,

To remove the service panel:

Remove the 3 Phillips-head screws that hold the
service panel to the cabinet at the bottom of the panel. Pull the service panel down.

To remove the pump:

Remove the service panel.

Caution:

Under normal conditions, approximately
1 quart of water will drain out when the pump
cleanout is removed.
Place a shallow pan under the drain cleanout.
Turn the pump cleanout counterclockwise
approximately 2 turns, then pull outward.
Place a shallow pan under the drain cleanout.
Turn the pump cleanout counterclockwise

approximately 2 turns, then pull outward.

Note:

Remove any debris or foreign objects from the
strainer and interior of the pump before reinstalling.
Remove the drain hoses from the pump:

Note:

The drain hoses are difficult to remove.

Squeeze each clamp and slide it back.

Squeeze each clamp and slide it back.
Carefully break each hose loose by inserting
a small fl at-blade screwdriver under the
hose to break the seal.
Remove the tub outlet hose from the pump
inlet.
Remove the drain hose from the pump

outlet.
Disconnect the 2 wires from the pump.

Remove the 2 Phillips-head screws that hold the
pump to the chassis.
Pull the pump rearward to clear the 2 locator

pins from the 2 grommets in the front frame.

Remove the pump thru the enlarged opening on

the left side of the front frame.

Good Luck,

[absynthe714]

Hello, and thanks alot for that. I did all of that and I tested the pump and it is functioning and all of the pipe downstream from the pumo are clear. However, yes, there is water on the inside. Could something be clogging up the pipes BEFORE the drain pump?

[absynthe714]

What I mean to say, is there anyway there could be a clog between the inside of drum and the pump? The hose coming into the pump is clear, but where is the drain from inside the washer?

[Joe / APP Team]

Originally Posted by absynthe714

What I mean to say, is there anyway there could be a clog between the inside of drum and the pump? The hose coming into the pump is clear, but where is the drain from inside the washer?

Absynthe,

You have 2 large hoses at the drain pump connections.
One hose goes out the back of the washer and attaches to the drain pipe.
One goes up and attaches to the outer tub, you would follow he same instructions, but the flexible hose going up to the tub is the hose you'd loosen and remove from the tub connection and check for an obstruction. Otherwise, you'll need to remove the top,front panel assembly, boot and tub cover to access the interior of the outer tub, to check for a possible obstruction.

[absynthe714]

Hello, and thanks. I actually was in the process of getting started on what Joe had suggested to check the drain pipe. I was looking at the boot to see how hard this project would be, when I discovered that the boot had a big rip in it. This is the gray rubber piece that is between the entrance and the drum. That being ripped, is there a possibility that that is the ENTIRE cause of the leak? I mean it is obvious that it would cause a bad leak. What causes that to rip like that? I would figure that that is the problem, but I would like confirmation that that would cause the huge amount of leakage I have and how to prevent that happening in the future. Also how hard is it to replace? Thanks again for any help.

[Joe / APP Team]

Originally Posted by absynthe714

Hello, and thanks. I actually was in the process of getting started on what Joe had suggested to check the drain pipe. I was looking at the boot to see how hard this project would be, when I discovered that the boot had a big rip in it. This is the gray rubber piece that is between the entrance and the drum. That being ripped, is there a possibility that that is the ENTIRE cause of the leak? I mean it is obvious that it would cause a bad leak. What causes that to rip like that? I would figure that that is the problem, but I would like confirmation that that would cause the huge amount of leakage I have and how to prevent that happening in the future. Also how hard is it to replace? Thanks again for any help.

Absynthe,

Yes, a torn boot could be the whole problem. In most cases it is caused by an article falling into the boot when loading or unloading the washer, or articles left in the pockets.
It's an easy repair, it's really involved though,

To remove the top panel:
Remove the 3 Phillips-head screws that attach
the top cover, then pull the cover rearward.

Note:

It may be helpful to place a putty knife along

the top seam between the cover and control panel,
then tap lightly rearward.
Remove the 3 (7-mm) hex-head screws that attach the rear of the top panel to the cabinet. Slide the top panel rearward 1 inch then lift the

panel.

To remove the service panel:
Remove the 3 Phillips-head screws that hold the service panel to the cabinet. Pull the service panel down.
To remove the control panel assembly:
Remove the top panel. (See

Top Panel.)

Pull the dispenser out to the stop position. Press down on the lock tab. Pull the dispenser out. Remove the single Phillips-head screw from the
control panel dispenser recess.

Remove the 4 Phillips-head screws that attach the top of the control panel to the control panel
cover.

From inside the cabinet, lift and push forward to
release the bottom tab from the front bracket. Lift the top edge of the panel to disengage the 3 tabs that hold the top of the panel in place. Push the control panel towards the left, then release the side tab. Disconnect the 9 wire harnesses from the
control panel.

The door lock is held to the front panel with 3 Phillips-head screws. The door lock is accessed from the front of the washer when the right side of the
gasket is partially pulled back.
To remove the door lock :
Remove the 3 Phillips-head screws that hold the
door lock to the front panel.
Use a long-nose pliers to grasp the wire loop at the spring location and expand it to clear the gasket.

Remove the spring and wire from the gasket. Pull the right side of the gasket away from the

front panel. Pull the door lock to the opening and remove the 3 wire harnesses.
To remove the front panel:
Remove the control panel. (See

Control Panel.)

Remove the service panel. (See

Service Panel.)

Open the door. Remove the 3 Phillips-head
screws that hold the door lock to the front panel.

Remove the spring and wire from the gasket.
Position the gasket behind the front panel door opening. Close the door.
Remove the 4 Phillips-head screws that attach the front panel to the cabinet.
Lift up then remove the front panel from the 2 hooks.
To remove the tub gasket:
Remove the front panel.

Pull down and disengage the gasket from the nozzle.

Note:

When reinstalling the nozzle to the gasket, it

may be helpful to remove the nozzle from the hose.
Ensure that the washer is placed on the outside
and that the nozzle is aligned with the indent on the

inside of the gasket.
Disengage the gasket from the water inlet pipe.

Loosen the 7-mm bolt that holds the wire and bolt assembly to the outer tub lip. Remove the wire and bolt assembly from the tub gasket.
Note:

When reinstalling the wire and bolt, tighten

to a gap of approximately 1

1/4 inches. Do not overtighten.
Pull the tub gasket off the outer tub lip.

Note:

When reinstalling the tub gasket on the

outer tub, align the notch in the gasket with the
arrow located on the top of the outer tub lip before

tightening the wire and bolt assembly.

It looks and sounds bad, but it's not really.

Part number: AP4334050

Good Luck,

[absynthe714]

Hello, Thanks to you Joe, my washer is fixed. I cant beleive that with some questions here, I got the answers I needed. I had called G.E. Repair and had talked to a tech, and all he was interested in doing was making a service call. I am the kind of person that when 1 thing is askew(like a broken washer and piled up laundry) it really bothers me until it is resolved. Thanks man, really. I appreciate the help without any gain for you in return. A very, very rare thing these days indeed. You are providing an invaluable service. Good Kharma to you dude.....