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Kenmore front loader won't spin

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My washer will not spin at all. It worked fine on one load & then the next load…no spin at

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Old 04-20-2011, 06:06 PM
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Default Kenmore front loader won't spin
Model Number: 417.29052991   Brand: Kenmore   Age: 5 - 10 years   

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My washer will not spin at all. It worked fine on one load & then the next load…no spin at all.
I went through the diagnostic procedure in the paperwork that came with the washer & concluded the motor thermal cutout was not working (no voltage at pins 2 & 4 in the four pin connector). Since the thermal cut out is inside the motor, I removed the motor to check it. The cutout checked out fine, but I noticed that one brush was completely worn out. Since two new brushes cost almost the same as a new motor, I just bought a new motor. I installed it & it still won’t spin.
Why would there be no voltage between pins 2 & 4 if the cutout was OK? By the way, the diagnostic procedure doesn’t say a word about whether to check the voltage at the connector or at the block it plugs in to. No matter, there was no voltage at either place.
So, I have 110V at the wall, 110V into the washer & no voltage at pins 2 & 4. What should I check next?
By the way, it looks like the Frigidaire service tips website Electrolux Major Appliances Service Website is not available anymore? Clicking on it takes me to a Login screen that I obviously don’t have a login for. Is the service manual available anywhere else?


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  #2 (permalink)  
Old 04-22-2011, 11:47 AM
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Here is a link to a service manual for your model. Use the troubleshooting diagrams and be sure and check the speed/motor control board and the door lock assembly. Those are the two weak points on this model, and one of them is a likely source of your problem.

http://www.emaservicetips.com/pdfs/3...ionWashers.pdf
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Old 04-22-2011, 06:40 PM
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Well, laundry is again getting washed in my house.
Thanks for the reply, Sid, the link to the service manual was the key.
I studied the troubleshooting pages & realized one small detail that made all the difference. Previously, from reading the owner's manual, I thought the drum was supposed to turn a bit when the washer was first started & was filling with water, so after replacing the motor I just started the washer up to see if it would turn. I didn't realize that the drum wouldn't turn until after it was finished filling. So, I tried it again & this time I just let it fill all the way & then waited to see if it would turn. This time it worked, of course.
So it was the motor & its worn out brushes that were the problem after all.
Thanks again -
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Old 04-22-2011, 06:43 PM
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Well really glad you were able to figure it out, and thanks for the update which will help a lot of the readers here.
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