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incorrect display on new control board

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We had the control board on our washer quit working. We ordered a new board and did the install. The

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Old 01-14-2011, 05:19 PM
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Default incorrect display on new control board
Model Number: mah9700aww   Brand: Maytag   Age: 1 - 5 years   

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We had the control board on our washer quit working. We ordered a new board and did the install. The display has 4 digits. The two digits on the left always show the same number together. If the washer is in diag mode and spin speed is 755 rpm, The display will show 7755. If the wash time is 1 hr 9 min instead of show 109 it will show 1109. Did I get a bad board? Is there anything I can try?


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  #2 (permalink)  
Old 01-14-2011, 09:10 PM
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Dennis,

What is the part number of the new control board?

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Old 01-14-2011, 09:13 PM
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pn. AP4044369
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Old 01-14-2011, 09:35 PM
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What is the serial number of the washer?

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Old 01-15-2011, 07:19 AM
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Ser No. 12643278GP.
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Old 01-16-2011, 07:52 AM
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...Bump.... I need to get this taken care of before they refuse to stand behind the board. It has been over two weeks already. Help with this please?
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Old 01-17-2011, 09:17 PM
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We send it to the research department. It can take couple days.

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Old 01-18-2011, 11:51 AM
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Dennis,

Did you install both the control board and the motion sensor from the kit in accordance with the included installation instructions (attached to the reply)?

Did you run the Service Mode test to verify the proper installation?

Gene.
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File Type: pdf 34001496 instructions.pdf (102.5 KB, 2 views)
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Old 01-18-2011, 02:32 PM
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Yes, both the new board and the motion sensor were installed per the included instructions. Yes I verified with the service mode that the motion sensor was working. That was how I got to see the incorrect RPM display.
I attached a pic of the display during the rpm display and the display at the end of the wash cycle. Thanks Gene. I do appreciate the help.
Attached Images
File Type: jpg end display.jpg (296.7 KB, 9 views)
File Type: jpg rpm display.jpg (295.7 KB, 10 views)
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Old 01-18-2011, 02:37 PM
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Dennis,

Sounds like the new board is defective. It has to be exchanged under the part warranty by the place where you ordered it.

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