[caroline adams]

MY WASHER STARTED NOT DRAINING THE WATER FROM THE TUB ON DRAIN IT KEEP SAYING p21 WHAT IS p21. I DO NOT HAVE THE OWNERS MANUAL. PLEAS HELP HAVE 8 KIDS NEED MY WASHER

[caroline adams]

Originally Posted by caroline adams

MY WASHER STARTED NOT DRAINING THE WATER FROM THE TUB ON DRAIN IT KEEP SAYING p21 WHAT IS p21. I DO NOT HAVE THE OWNERS MANUAL. PLEASE HELP HAVE 8 KIDS NEED MY WASHER

DO NOT KNOW WHAT I NEED TO DO IN ORDER TO FIX MY WASHER

[dentdaddy]

Originally Posted by caroline adams

DO NOT KNOW WHAT I NEED TO DO IN ORDER TO FIX MY WASHER

Perhaps it is an F21 error code.

This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADERS displaying the F21 error code.

F21 is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2. Check the drain hose to make sure it is not kinked or clogged.
3. Check the electrical connections to the pump and ensure the pump is running.
4. Remove the pre-pump filter and check for foreign objects and/or debris. Remove the kickplate under the door. Unscrew the filter head located in the center of the unit (have some towels handy to sop up the mess). Dump the debris, tighten filter back into place and run a "rinse and spin" cycle to verify the clog has been cleared. Verify that the pump runs when it is supposed to.

Let us know if this fixes the problem.

[mhsmiles]

Originally Posted by dentdaddy

Perhaps it is an F21 error code.

This advice is for Kenmore Elite and Whirlpool Duet model FRONT LOADERS displaying the F21 error code.

F21 is a Long Drain error. If the drain time exceeds 8 minutes this error code will be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:

1. First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2. Check the drain hose to make sure it is not kinked or clogged.
3. Check the electrical connections to the pump and ensure the pump is running.
4. Remove the pre-pump filter and check for foreign objects and/or debris. Remove the kickplate under the door. Unscrew the filter head located in the center of the unit (have some towels handy to sop up the mess). Dump the debris, tighten filter back into place and run a "rinse and spin" cycle to verify the clog has been cleared. Verify that the pump runs when it is supposed to.

Let us know if this fixes the problem.

How do I check the electrical connections to make sure they are running and connected? Where are they located?