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Neptune TL Washer does not spin dc code on LED screen

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To all, I have a Neptune TL washer that goes through the wash cycle normally. The problem arises with the

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Old 11-08-2010, 07:07 AM
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Default Neptune TL Washer does not spin dc code on LED screen
Model Number: FAV6800AWW   Brand: Maytag   Age: 1 - 5 years   

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To all,

I have a Neptune TL washer that goes through the wash cycle normally. The problem arises with the spin cycle. When the machine begins the spin cycle, the machine thumps the load to the left trying to balance the load.

It starts and stops a number of times, always thumping when it starts to spin and then it eventually stops with "dc" appearing on the LED screen.
I have emptied the wet clothes from the machine and activated the spin only cycle. With no clothes in the machine, the spin cycle completes and the water empties from the machine.

From the existing posts, I've noticed on the 9800 model a possible fix is either cleaning or replacing the clutch. I've clicked on the service manual link in the posts, but got a "page not found". I couldn't find the pages that the posts refer to.

Is there some troubleshooting I can perform to determine the true problem? Also, is there any way to get the pages from the service manual so that I can better understand the repair process.

I'm new to the site, so I apologize if I have not explained the problem in the correct format. If further information is required, please let me know.

Thanks,

Bob


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  #2 (permalink)  
Old 11-08-2010, 07:38 AM
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It may be helpful to remove the front panel, place a load of towels in and fill it with water; and watch it as it goes through a cycle. You may see just what is happening with the tub and suspensiion, as the vibration begins. There are two clips, One on each fo the front top corners of the panel. As you lift the top, depress each clip with a putty knife, or similar tool to release the top. It will hinge back to expose the other fasteners that hold the front panel in place. Once the panel is off, set it aside and let the top back down. There will be a lot more play in the cabinet without the front panel, but the machine will operate as designed, so you can observe it in action.
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Old 11-08-2010, 08:55 AM
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Bob.

Your info is great and if you want to DIY the fix I will help you save the machine. Have you read thru this post Maytag Neptune load unbalance?

You are describing a Classic Clutch malfunction of a poor Maytag Clutch design.

The One-Way Roller clutches are not locking up (they slip) in Spin Cycle causing some agitator shaft rotation during wash basket spin up – CCW rotation of the Clutch Pulley/Wash Basket.

The tumblers rotate and drag the wash load off balance and after 4 or so attempts to redistribute the wash basket load the Control Board says enough of this crap and extends a dc or UC unbalance error. If your TDS was not working properly the machine would shake itself apart.

The SM is handy but servicematters.com has stopped access to the FAV6800A/FAV9800A Service Manual. I personally feel with the extremely poor Clutch and Tub Seal design of this machine series that Whirlpool/Maytag should be tarred and feathered or at least release the SM to us.

Anyway as an owner I will help you DIY the fix if after reading Maytag Neptune load unbalance you want go in that direction.

If you e-mail me (my vcard has that info click on my handle and view my public profile) I will send you some info to support the repair.

Good Luck………Dick

Last edited by dh1200s : 11-08-2010 at 09:08 AM.
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