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GE Washer Squeaky in Agitation cycle

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I have a GE Hydrowave washer that is only a little over a year old. Previous to this it worked

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  #1 (permalink)  
Old 10-06-2010, 12:51 PM
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Default GE Washer Squeaky in Agitation cycle
Model Number: WHDRR418GWW   Brand: GE   Age: 1 - 5 years   

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I have a GE Hydrowave washer that is only a little over a year old. Previous to this it worked like a dream and I really loved it. It was SO quiet that we barely even noticed it was running.

Then a few days ago when I went to wash a load of laundry, I noticed it was making a squeaking/squealing sound during the wash/agitation cycle. It only makes this sound during that cycle. It almost sounds like metal squeaking against metal. It does not do it during the spin cycle or any other cycle. Even when it's not running, if I open the lid and move the basket around, it makes this squeaking sound. I did notice though that when I washed a couple small things on the gentle/delicates cycle, it did not make the squeaking sound.

I was looking around on the internet trying to find out if this is a common problem and ran across a website that said that such a squeaking sound could be the suspension rods and that they may need to either just be greased with a lithium grease or that all four rods may need to be replaced.
I'm not sure enough this is the problem though to go ahead with it.

We just bought this washer in June of 09 to replace a 4 year old Amana piece of junk that had the transmission go out. The price to fix the transmission even under the 10 year warranty would have been almost the same price I paid for the new one I have now. I'm really hoping this is something simple to fix that perhaps my husband can do himself considering just having an appliance guy come out and look at it will cost us a minimum of $50.

I really love this washer when it's working but I am SO disappointed that we're having problems with it after only a little over a year of use. I went with GE because we have had other GE appliances including a GE dryer that has been working like a charm for 11 years and have been pretty happy with them. I'm just hoping that this is an easy fix. If anyone can tell me what could possibly be causing this noise and how to fix it, I'd be very appreciative as we are a family of 5 and really don't have the money to be paying for expensive repairs or to buy another new washer AGAIN.

Thanks.


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  #2 (permalink)  
Old 10-06-2010, 01:30 PM
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This is a problem that GE should repair free of charge and I have so far been able to get them to do so when I see this problem even if it is out of warranty. What happens is the apron (which is just a metal brace that holds the tub up) is bending down and the bottom of the motor is hitting the bottom of the washer. They have a repair kit for this that is not hard to install but I feel they should send someone out at no cost to you because this is a factory defect. This is not something that just failed or broke it was destined to do this from the start.

I am not trying to bash GE or throw them under the bus because I like GE this is just a problem they should take care of for you. So give them a call and tell them you have the sagging arpron issue and would like to get it repaired. This page talks about this problem GE HydroWave Noisy Washer Repair Guide
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Old 10-06-2010, 01:44 PM
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Thanks for the reply. I read about this issue too when I went to the page you referred me to before I came here where I also read about the suspension rod issue. I was just questioning whether it could be the apron since it makes that squeaking sound when I just manually turn the basket in the machine when it's off and since it does NOT make the sound during the gentle/delicate cycle. I was thinking that it would more likely be the suspension rods if I can recreate the sound just by manually turning the basket when the motor isn't on, but I'll have the apron checked. If it's just a simple repair kit, perhaps my husband can do it himself as he's quite good at fixing things...it's just finding the time!

Last edited by AD13 : 10-06-2010 at 01:49 PM.
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Old 10-06-2010, 03:01 PM
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The rods do make this noise but typically this happens on older models. This easy enough to check when it is making the noise take the front off and see if the motor is hitting the bottom of the washer. With both problems you will hear it when you move to tub by hand as you say.

Also when you take the front off if the arpron is sagging the front will be very hard to go back on. I have had to wait until it was repaied to put the front back on, if the arpron is bent badly.

If he does it, the kit comes with very good instructions on how to install it. I still say GE should do it just because.

Last edited by applianceman : 10-06-2010 at 03:03 PM.
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Old 10-07-2010, 01:23 AM
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Thanks again. I was thinking this too. The more I think about it, it could be either problem and he'll have to take the front off to find out for sure by listening to where the noise is coming from.

I agree GE should do it and we'll give them a call, but from prior experience with other companies' customer service when we've called about things like this, they seldom want to do the "right thing" unless you really raise a stink about it and even then some won't budge. They may do it when you call since you are a licensed repair person, but I'm not sure they'd do it if the customer calls directly and I can't see paying a minimum of $50 for a repairman to come out to have them argue with GE (which from prior experience is what it would cost. It cost us $50 with our old washer just for the repairman to walk into the door and tell us it's the transmission and it would cost almost $400 with parts and labor to repair!) He might get them to cover the repair kit, but we'd likely still be stuck with some sort of labor fee. Seeing as my husband is capable of this sort of thing, it'd be worth it to at least try to get the part from them and have him fix it without having to pay anyone else to do it. We're a one income household with three kids so that I can stay home with the youngest and be available when the other two come home from school or are sick, we really have to keep a tight budget and even $50 can really throw a kink in things for us.

Thanks again for your help! I'll update after we find out the problem for sure and hopefully get it fixed.
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Old 10-07-2010, 07:39 AM
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You may be right about the tech having to call and yes if it is out of warranty they are only going to want to pay for the parts. You would most likely have to raise cane to get them to do the labor.

They have not been giving me any problems when I call but like you said they only provide the part. I have installed about 30 of the kits and one did not work (because the first apron done so much damage) they sent that person another washer free of charge without me having to fight them. But the only way I could get that done was to call tech. support and have them document that the kit was installed and it didnít work so it was deemed non-reparable. So yes only a tech could have gotten that done.

The point is that they know this is a problem and donít really put up much fight when I call them about it. I donít know if a customer could get anywhere or not. When it comes to customer relations it is hard to say what they will do. Sometimes I canít get them to do something and ask my customer to call and they get it done or vice versa.

Donít let me scare you by saying one time the kit didnít work because that was just an extreme case.


Good Luck!
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Old 10-08-2010, 01:07 AM
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I got my husband to open the front of the washer today while he was doing a load and we both agree after looking at it and the info you provided and that's elsewhere on the internet that this is indeed an issue with the apron. It's sagging down just enough that the bottom of the motor hits the bottom of the machine. When he took his hand and manually lifted up the apron, everything realigned and the sound was gone.

It's kind of unbelievable that if this is such a widespread problem with this model that a recall hasn't been issued! Kind of makes you wonder what it would take for there to be one. Heck, my husband has a chevy truck and they issued a recall about a weak wire that holds the tailgate and sent him letters about it and the local chevy dealership fixed it absolutely free and overall that was a kind of minor issue.

Well, anyway, he'll be on the phone to GE tomorrow!
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