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Whirlpool Duet washer door will not lock

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Help. When I press the start button on my washer there is usually a loud click and the door will

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Old 09-12-2008, 03:36 PM
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Question Whirlpool Duet washer door will not lock
Model Number: ghw9250mtw   Brand: Whirlpool   Age: 1 - 5 years   

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Help. When I press the start button on my washer there is usually a loud click and the door will lock and the cycle will begin. But, now when I push the start button there is a lot of clicking, then the code dl/f will appear. Sometimes I could get it to work if I unplugged the machine and then plugged it in again. Or opening and closing the door but none of these things are working any longer.


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  #2 (permalink)  
Old 09-12-2008, 05:00 PM
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Most likely the problem is a bad door lock which has to be replaced. You can find the complete instructions in the Service manual.

- The part number for the lock assembly is AP3837611

Here are the break down diagrams for the Whirlpool Duet washer Model GHW9250MT0

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Old 11-16-2008, 07:00 PM
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Default Washing Machine Lock

I am no expert - just a user. I found this diagnostic trick on another site and it works every time my lock acts up:

Close door
Turn machine on
Select "Drain/Spin"
Select "No Spin"
Press the "Options" button 4 times

The machine will reset the lock. There have been a couple of occasions where I have had to open and shut the door and then try the diagnostic, but it's always worked.

Good luck and hope you try this before you replace parts!
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Old 03-04-2009, 09:23 AM
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Default Whirlpool User: Could use your expertise

You gave great instructions to reset the Duet washer lock. I tried that and I did finally get a response from the control panel (I heard light clicks), but the door never locked and when I released the start button, the machine went back to it's irritating silence and unresponsiveness. Any other ideas?
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Old 03-04-2010, 02:15 PM
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Red face

Quote:
Originally Posted by rockmesa View Post
Help. When I press the start button on my washer there is usually a loud click and the door will lock and the cycle will begin. But, now when I push the start button there is a lot of clicking, then the code dl/f will appear. Sometimes I could get it to work if I unplugged the machine and then plugged it in again. Or opening and closing the door but none of these things are working any longer.
same thing happened to me I had to order a new door latch assembly, it was really easy to do the repair myself, no need for a tech, but now about 9 months later its happening again. I have to order and do it AGAIN. I would never buy this washer again, between the mold and everything getting caught in the door seal, its a dud!
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Old 03-03-2012, 10:21 AM
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Default It Worked For Me!

Quote:
Originally Posted by whirlpool user View Post
I am no expert - just a user. I found this diagnostic trick on another site and it works every time my lock acts up:

Close door
Turn machine on
Select "Drain/Spin"
Select "No Spin"
Press the "Options" button 4 times

The machine will reset the lock. There have been a couple of occasions where I have had to open and shut the door and then try the diagnostic, but it's always worked.

Good luck and hope you try this before you replace parts!
==========================
I purchased a Whirlpool Duet Steam WFW9700VW washer in March of 2009. During January of 2012, I started having the "rockmesa - 09-12-2008 06:36 PM" problem: When I press the start button on my washer there is usually a loud click and the door will lock and the cycle will begin. But, now when I push the start button there is a lot of clicking, then the code dl/f will appear. Sometimes I could get it to work if I unplugged the machine and then plugged it in again. Or opening and closing the door but none of these things are working any longer.

I followed the advice from "Whirlpool User - 11-16-2008 10:00 PM" -
Close door
Turn machine on
Select "Drain/Spin"
Select "No Spin"
Press the "Options" button 4 times

I am happy to say this advice worked for me.

Every time the problem reoccurs, I just follow those steps, and I'm back in business.
Thank you for your advice!!
==========================
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Old 04-21-2014, 09:06 AM
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Quote:
Originally Posted by whirlpool user View Post
I am no expert - just a user. I found this diagnostic trick on another site and it works every time my lock acts up:

Close door
Turn machine onSelect "No Spin"
Press the "Options" button 4 times

Select "Drain/Spin"

The machine will reset the lock. There have been a couple of occasions where I have had to open and shut the door and then try the diagnostic, but it's always worked.

Good luck and hope you try this before you replace parts!
Wow! Here it is almost 6 years later and your tip just saved me a lot of grief. Worked just fine on our Duet washer GHW9150PW0

Thank you!!
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